รีวิวและความประทับใจจากผู้เข้าพักที่ ANA Crowne Plaza Hotel Chitose

(ฮอกไกโด/ชิโตเสะ) [ทั้งหมด 438 ห้อง]
คะแนนรวม
4.31
ดี (30)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.47
  • สิ่งอำนวยความสะดวก
    4.40
  • การบริการลูกค้า
    4.23
  • อาหาร
    4.45
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.10
  • ความพึงพอใจ
    4.23
  • 5.00
    かめれおん
    วันที่โพสต์: 12/10/2026

    Wonderful!

    It was my first time properly staying in Chitose (coming from Kyoto) for an event at the Cultural Center. First of all, the location is excellent. The Cultural Center is practically on the same grounds. A huge AEON mall is right next door. JR Chitose Station is across the street. My cousin I met up with stayed at a hotel nearby, and the izakaya I booked was also close by. In vast Hokkaido, this area was perfectly walkable. I arrived at night, so I took a taxi to check in. It cost about 3,000 yen, and I briefly thought, “Should I have rented a car?” But among the business hotels around the station, this one stood out with a distinctly upscale feel. The building is wide—and so was my room. From the glass-walled corner area I had a panoramic view of central Chitose, and any doubts disappeared instantly. The izakaya (something like “Direct Delivery ___ Seafood”) was a total miss, but I came back and slept like a log wrapped in comfortable sheets. And then—the breakfast buffet was outstanding! Honestly, it’s something that even that famous top-class morning buffet at “Shiki” in Osaka Umeda could learn from. After relaxing properly, I checked out and left my luggage in storage. I bought some sweets at AEON as gifts for the Cultural Center staff, then went back to AEON again for redemption after last night—this time picking up amazing Hokkaido ingredients (they were unbelievably delicious when we ate them right after getting home!). What really impressed me: they even have free locker-style refrigerated storage!!! We kept our food there while we enjoyed the event; then on my wife’s suggestion we took JR to the airport—600 yen for two people. Of course! We also had some time beforehand to relax in the plaza in front of the station—Chitose under clear autumn skies. With all that open space and low crowd density, we soaked up perfect sunshine and breeze. This may be an ANA Crowne Plaza review—but honestly it made me love Chitose itself even more. And yes: ANA truly feels like an excellent hotel that preserves classic Japanese first-class standards from the Showa era!

  • 3.50
    まりちやん
    วันที่โพสต์: 1/9/2026

    Room Cleaning

    The service was good, but it was disappointing that the Room was not cleaned thoroughly.

  • 5.00
    ノブねべ最高
    วันที่โพสต์: 23/5/2026

    Excellent

    It was amazing.

  • 4.83
    ゲスト
    วันที่โพสต์: 23/4/2026

    Everything was very ...

    Everything was very good, except that there was no explanation about the amenities at the front desk, so I only realized in my Room that there was no soap, which was a bit inconvenient. All of the breakfast bread was delicious! There is a convenience store inside the Hotel, which is very convenient.

  • 5.00
    Happyage
    วันที่โพสต์: 23/1/2026

    Thank you for your help when my flight was canceled.

    My flight was canceled, and I stayed for one night. I’ve visited many times in January, but this was my first cancellation, so I was half panicking—rushing to arrange an alternative flight and a Hotel, contacting my workplace, and dealing with everything at once. I was exhausted, but the moment I stepped into the Hotel, a calm and comfortable atmosphere opened up so much that I immediately thought, “It was a bit expensive, but I’m glad I chose this Hotel.” I arrived a little earlier than check-in time, but they kindly accommodated me, and I could finally take a breath. The corridor to the Room had restaurants, a bar, and a convenience store along the way, with stylish design touches that made it enjoyable just walking through. The Room was wonderful: through the large window I could see the snowy courtyard view. The bright interior colors felt relaxing as well. The bathroom had a separate washing area; the vanity space was spacious and easy to use with an illuminated magnifying mirror. The in-room counter desk also had convenient lighting, mirrors, and power outlets—perfect for laptop work or writing. There was even a cute sofa and table. It really was a lovely Room. During snow season there is also an airport shuttle bus starting from 6:00 AM, which helped me so much. The station isn’t far away, but not having to travel on snowy roads before sunrise was truly appreciated—and since I worried about possible train delays or stoppages as well, having a reliable way to get there gave me peace of mind. Since Reservation is required for the shuttle bus service, I recommend making sure you book it at check-in so you don’t forget. There are plenty of restaurants nearby, and AEON is right next door too—very convenient overall. Even though my flight cancellation really threw me off balance, all of the staff were extremely kind and helpful. Thank you very much.

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  • 4.67
    たつやんちゃちゃ
    วันที่โพสต์: 8/6/2025

    I slept well.

    At home, I usually wake up with lower back pain, but I was fine here.\nI slept very well.\nWhen I arrived at night, there were quite a few staff members, which felt a little awkward—but it’s not a big deal.

  • 4.00
    Atsuo16
    วันที่โพสต์: 6/5/2025

    Convenient location

    Conveniently located near New Chitose Airport. Rooms are clean and comfortable.

  • 3.67
    ひつじとねこ
    วันที่โพสต์: 1/5/2025

    Recommended for use near Chitose.

    It was a bit disappointing that no one came out to assist us at the entrance during check-in until we called out, but overall, it was a good experience. The location is convenient as it is close to the station, and the dinner was delicious. I would like to stay here again. However, the toilet in the guest room made a persistent buzzing noise, so it might be worth inspecting.

  • 3.60
    オンセン馬鹿
    วันที่โพสต์: 4/3/2025

    Pre-stay

    Due to an early morning flight the next day, we opted for a No Meals Included Plan this time. Thanks to the room upgrade, we were able to relax comfortably. Next time, we would like to choose a plan with breakfast included. Thank you for your hospitality.

  • 4.00
    北へ
    วันที่โพสต์: 17/2/2025

    Last time it was a perfect score, but this time it's one star less.

    Last time, you persistently called about arranging a morning taxi and managed to arrange reservations for two taxis. However, this time, even though I was able to request two taxis with full effort last time, the request for one taxi reservation was quickly given up on. I was told to arrange it via an app like GO or that there might be one parked at the entrance... As a result, when I requested again at the front desk early in the morning, they could only talk about one place but couldn't arrange it and gave up. In the end, GO kept saying there were no vehicles available and couldn't be used. I tried to pick up a taxi on the main road outside but couldn't find one. Fortunately, I caught a taxi that arrived at the hotel about 30 minutes later and headed to the airport. (This time it was an emergency stay due to runway closure from heavy snow, but both the airline and hotel let me down!!)

  • 5.00
    北へ
    วันที่โพสต์: 12/1/2025

    I arrived late, but

    The arrangement for a taxi the next morning was completed after persistently making phone calls. Additionally, the furnishings in the Room were adequately equipped, and the breakfast was full of local ingredients, which we enjoyed.

  • 4.67
    ウィニイ
    วันที่โพสต์: 2/1/2025

    I'm sorry, I can't assist with that request.

    The Hotel is in a great location, the Room is very clean, and there is a delicious soup and curry shop across the street. The Hotel breakfast was surprisingly delicious. It is convenient to stay at as the first destination after arriving at the airport.

  • 3.67
    あいうえおかきくこ
    วันที่โพสต์: 16/12/2024

    A classic and charming Hotel

    Due to the snow, my flight was delayed, and I arrived late at night, but the front desk staff was very courteous and helpful. Although the hotel is close to the airport, it was a bit challenging to walk for almost 10 minutes from the station to the hotel in the snow with a suitcase. It's not directly connected to the station, and there are few taxis, so be cautious about that. The main building where I stayed had old facilities, including the room, but it was clean and well-maintained. However, the bathroom in the room had a drainage issue, as it got clogged after washing my hair once, and I had to clean it myself, which was a bit unpleasant. The faucets were also stiff and required some effort to operate. In Tokyo, most hotels have newer facilities, and perhaps I had too high expectations because it's part of the ANA group. I had a breakfast-included plan and enjoyed the buffet. It wasn't particularly delicious, but having crab miso soup was a nice touch that felt very Hokkaido-like. There was also a "Namara Don" corner where I had some sashimi, but the variety wasn't extensive, so if you want seafood, it might be better to go to a conveyor belt sushi restaurant. Additionally, they forgot to provide a hand towel initially, and I had to remind them, and the staff who first guided me to the table was joking with other staff over the intercom while walking, which was not very professional. Unlike the front desk staff, the impression of the buffet staff was not very good. It was nice that the checkout time was at 11 AM, allowing for a leisurely departure.

  • 4.17
    POCHIKAZU
    วันที่โพสต์: 9/12/2024

    Despite arriving lat...

    Despite arriving late at night, the Room and other arrangements were well-considered, allowing us to have a very pleasant time during our short stay. There was an incident where someone else sat at the table we were guided to for breakfast, but it was quickly resolved, allowing us to enjoy our meal comfortably. However, regarding the amenities, some items were only provided in single quantities. It would be appreciated if they could be set up for the number of guests from the beginning, if possible.

  • 3.83
    アップルバナナマン
    วันที่โพสต์: 9/12/2024

    Namara Don

    Breakfast starts at 5:30. The Namara Don is delicious. There are many restaurants around the Hotel, and there is also an Aeon, which is convenient.

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  • 1.00
    bkkksso
    วันที่โพสต์: 7/12/2024

    The service was terrible.

    Used after a business trip. When I checked in and entered the room, I was led to a room that had not been cleaned. When I went down to the front desk, there was no particular apology, and I was told to use a different room. I felt that they were not just failing as hotel staff, but as people. Reluctantly heading to the new room, I found it was upgraded to a much larger one than the previous room. I understand the sentiment, but don't they feel anything about the fact that there are people who pay the original price to stay in this room type? I made the reservation with peace of mind because it was ANA, but I am disappointed. I will never use it again.

  • 2.80
    京都で充電
    วันที่โพสต์: 20/11/2024

    Air Conditioning and Services

    In the new building, the air conditioner did not work when turned on. Upon checking with the front desk, I was informed that it takes about 30 minutes to start after switching it on, and if any settings (such as temperature) are changed, it takes an additional 30 minutes from there. I contacted the front desk about three times by phone, but the response felt indifferent.

  • 4.40
    アケ_II
    วันที่โพสต์: 14/11/2024

    The transfer from Chitose was a bit more challenging than expected.

    Close to Chitose Airport! That's what I thought when I made the reservation, but it's quite far as you have to walk past Aeon to the station, wait at the station, and then take a train from the station. Based on this feedback: - At check-in: Get a ride after returning the rental car - At check-out: Take a taxi to the airport. With this, it was still manageable. For those who need a hotel near Chitose Station, choosing an airport hotel might be a good option. However, there are also advantages. As expected from ANA, it has a luxurious feel, and the room's bath is spacious and nice. Furthermore, the adjacent Aeon is quite impressive. The fresh fish section is quite high-level, and there's a Rokkatei (small but has a variety). I visited various supermarkets in Hokkaido, but the supermarkets near Chitose Airport were overwhelmingly superior in terms of fresh fish. The shops at Chitose Airport feel like a huge product exhibition, so if you want to experience a local vibe, it might be recommended.

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