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- Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort
- Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort
- ห้องพักและสิ่งอำนวยความสะดวก4.29
- สิ่งอำนวยความสะดวก4.05
- การบริการลูกค้า4.04
- อาหาร3.89
- น้ำพุร้อน・อ่างอาบน้ำ4.28
- ความพึงพอใจ4.12
- 5.00イケメンかつはวันที่โพสต์: 4/11/2026
The sky room and the room with an open-air bath were both fantastic.
We are always grateful to all the staff at Hotel Karuizawa Club 1130 for their wonderful hospitality. This was our third stay in one of the hotel's two exceptionally spacious rooms. Our visit coincided with the autumn foliage season, and the weather was lovely, so we could relax in our room's open-air bath while admiring Mount Asama. The lounge service started early, allowing us to enjoy delicious soft-serve ice cream, coffee, and other treats. The children were delighted too. We also received complimentary pool passes and enjoyed a relaxing swim in the heated pool. Since it was Halloween, we were hoping for pumpkin dishes, but there were no special Halloween offerings. However, the buffet was delicious, with additions such as ramen in various flavors and salted rice balls. As always, the freshly grilled burgers were a particular favorite with our family. The tall international staff member at the front desk was the same person who assisted us last time. While we were taking selfies, they came over and offered to take a photo for us, which we really appreciated. Our room with a sky-view bath had one open-air bath and two other baths, one medium-sized and one small. Having three baths meant I could enjoy one all to myself as often as I liked—it was wonderful. This is a lovely hotel that seems to improve with every stay. Our whole family looks forward to returning and enjoying the staff's hospitality again. Thank you for always allowing us to check in early and for getting our room thoroughly cleaned and ready ahead of time. This hotel makes us want to spend as much time as possible relaxing together as a family in our room. We feel it still has so much more to offer.
- 3.67すいとんとんวันที่โพสต์: 25/10/2026
This was my second s...
This was my second stay. I was happy with the room. I tried the buffet, but the roast beef was too tough to bite through. The miso soup was bland, and the grated yam tasted unpleasant. There were too few elevators for a hotel this size, so it was difficult to get one. Many of the staff seemed to be from overseas, but they were working hard.
- 4.002026102122วันที่โพสต์: 23/10/2026
Three generations of our family stayed here.
I think this hotel is ideal for a three-generation family stay. The pool and baths are not too large, making it easy to keep an eye on young children while enjoying the facilities together. We had a very comfortable stay. When we bought tickets to Toy Kingdom at the hotel shop, the staff kindly explained that they were nonrefundable and advised us on the best time to buy them. We really appreciated their help.
- 4.83バブゥーวันที่โพสต์: 23/10/2026
Incredibly spacious.
Thank you for a pleasant stay. We stayed as a group of four women. The property is large, so the walk to the public baths felt rather long for someone in our group with limited mobility. Some pool users left swim rings and swimsuits on the floor in the public bath area, leaving parts of it very wet. Of course, this comes down to guests being considerate. The room was very practical and easy to use. However, three of the four of us found the pillows a little too firm. We enjoyed the delicious French dinner.
- 3.83ナッツマムวันที่โพสต์: 20/10/2026
Recommended hotel for guests who want to stay in a lively area
We stayed here during summer vacation (sorry for the late review). It’s a large hotel with many rooms, so naturally there are a lot of guests. I’d recommend it for those who want a lively stay rather than a quiet one. There seem to be many reviews complaining about noisy children, but there are various dinner options. Instead of the buffet, I think it’s better to choose one of the French or Japanese restaurants in the hotel. Since most people go for the buffet, you can enjoy a quieter dinner at the other restaurants. Even Karuizawa has been feeling hot in summer lately, but because of the high elevation you can still enjoy that refreshing Karuizawa coolness, which is great. The open-air hot spring bath in the room is wonderful and something we look forward to every time. The only downside is that the privacy screen around the bath is quite tall, so when you’re soaking in the tub there isn’t much of a view. As it’s such a big hotel, there may be areas that are hard to keep an eye on, but overall they seem to be doing their best with cleaning throughout the property and rooms and with staff service.
- 4.67ムータンวันที่โพสต์: 16/10/2026
The location is fantastic!
True to its reputation, this was a great-value large hotel. What I especially loved was the rooftop panoramic terrace—I was captivated by the 360-degree views. All of the staff were friendly, and I felt at ease throughout my stay. One minor issue was that the smell of smoke from the teppanyaki station at the buffet lingered on my clothes. I regretted not using the in-room samue loungewear provided. It was only for one night, but thank you very much for taking such good care of me!
- 5.00Takuさんวันที่โพสต์: 16/10/2026
The two-Michelin-star Japanese cuisine was also delicious!
A month ago, we had dinner at the three-star Japanese restaurant. This time, we visited the two-star Japanese restaurant. For families, I think the buffet plan is fun and a great choice, but for us as a mature couple, dining in a restaurant feels more relaxing. Both last time and this time, everything was very delicious. This time’s room was spacious and wonderful, with Mt. Asama directly in front of us. As it isn’t a new hotel, there are some areas where its age shows, but it’s one of my favorite hotels. I hope it won’t become a hotel only for groups and families. Please don’t forget that there are guests who love dining at Restaurant 1130.
- 5.00イケメンかつはวันที่โพสต์: 28/9/2026
Our second stay in the Family Suite was just as wonderful as ever.
Thank you as always to everyone at Karuizawa Club Hotel 1130. This month, we stayed for the second time on a family trip in the Tenku Room Family Suite with an open-air bath. During our first stay, it was rainy and we couldn’t see Mt. Asama from the open-air bath in our Room. We had hoped to see it on our second stay this month, but it was rainy again and we still couldn’t. On Sunday the rain finally stopped, and we were able to view Mt. Asama from the open-air bath in our Room—our wish came true, and it was wonderful. We used the pool for the first time in a while, and I appreciated the thoughtful setup, such as having many sofas inside so that even those who don’t swim can relax comfortably. We had made a Reservation for a Japanese kaiseki Plan, but due to circumstances we chose the buffet again this time. Since it had only been about two weeks since our last stay, the menu was mostly the same; however, there were plenty of dishes that both children and adults enjoyed, and our whole family was satisfied. The 1130 detox water is a staple, but we would be even happier if tomato juice from Nagano or Gunma were available. The Tenku Room Family Suite is a special Room—there are only two in this Hotel. It has one open-air bath on the balcony plus two additional baths inside the Room. This time as well, right after early check-in we were able to be first into both the outdoor bath area and indoor bath at the large public bath; after that, we could enjoy relaxing family time without any hesitation by using both the open-air bath and indoor baths in our Room as many times as we liked. This Hotel continues to evolve with every stay. Something is always improved or feels fresh each time, which makes it very comfortable. One request I would like to make is introducing a rotating system for switching between men’s and women’s large public baths—for example: Monday/Wednesday/Friday/Sunday as women’s days for one side of the facility, and Tuesday/Thursday/Saturday as men’s days—so guests can enjoy both bathing areas during their stay. I understand this may be difficult given staffing shortages, but I would appreciate your consideration. No matter when we stay here, it’s an Accommodation where we want to spend even a little more time with our family. Above all else it is extremely clean and beautifully maintained. Thank you always for thoroughly preparing everything so neatly before early check-in. If there were any membership-style Plan options—similar to holding membership rights—that allow members-only stays in some form, we would love to stay even more regularly as a place for peaceful family togetherness. We plan to make Reservations every month until Christmas, so thank you again in advance—we look forward to staying with you soon.
- 5.00りょこうだいすきおやこวันที่โพสต์: 26/9/2026
Perfect for family trips!
We traveled with my spouse, our daughter, and my grandparents. It was a hotel where the whole family could have fun and relax. The pool was larger than we expected, and even when it was crowded, we could still enjoy it without worrying too much! There are also places to sit by the pool, so you can relax and watch as well.
- 2.67eeemmmiiiวันที่โพสต์: 24/9/2026
The Room we stayed i...
The Room we stayed in was very spacious and comfortable, but it was a bit disappointing that the bedding felt firm and the duvet felt heavy. We really liked the Room, so we would like to stay again if we have the opportunity.
- 2.00ぷーたろーくんวันที่โพสต์: 19/9/2026
I can’t find anything good about it.
Buffet The buffet counter and seating are extremely close. Despite other seats being available, we were shown to seats placed right next to the buffet counter. People kept bumping into our chairs as they passed, and I couldn’t relax at all because I was worried food or drinks might be spilled on me. They should provide more thoughtful guidance and better seating arrangements. It was the 6 p.m. time slot, but many items were already out of stock. It felt like they hadn’t prepared enough from the start. We also ended up overlapping with a large tour group from a certain country, and their manners were terrible. This may not be entirely the Hotel’s fault, but it should be improved in terms of consideration for regular guests. The staff seemed rushed the entire time, with no sense of refinement or service. Guest Room My first impression was that it was spacious overall and well kept despite its age. However, since the air conditioning cannot be adjusted individually and there was a large ant infestation in our Room on the 8th floor, I checked out with a very poor impression. Service This may have been influenced by my initial experience at the buffet, but overall it didn’t feel refined. I didn’t particularly feel any sense of service either. Overall, only negative points stood out. There were no positives strong enough to make up for them, so I can’t recommend it.
- 5.00イケメンかつはวันที่โพสต์: 14/9/2026
The Premium Family Suite was an excellent Room.
To all the staff at Karuizawa Club Hotel 1130, thank you as always for your kind support. My family has stayed here many times over the past few years, and this time we were finally able to make a Reservation for the Premium Family Suite Room we had long hoped for, so we stayed yesterday. As its name suggests, it was the highest-grade Room among the many Rooms at Karuizawa Hotel 1130. There was an open-air jacuzzi bath on the balcony, and two indoor baths inside as well. There were also two restrooms, and four separate rooms in total—one of them a bedroom with a skylight that lets you gaze up at the sky. Because every space was so luxurious, my whole family was thrilled the moment we stepped into each room. We had reserved Japanese kaiseki at Yamaboshi well in advance, but it was changed to a buffet Plan. Just like in Hewitt Resort’s TV commercial, the buffet venue was beautiful and the selection was extensive. From the live kitchen at dinner to freshly made rice balls at breakfast, everything exceeded our expectations. The staff were all courteous and kind, which helped us greatly. We also visited the open-air bath at Onioshi Onsen; it had been renovated and made it easier to access directly from the indoor bath area. We will be staying one more night later this month as well, and we are looking forward to enjoying the same Premium Family Suite Room again. Each time we stay, this wonderful Hotel continues to evolve even further—and it has become our family’s favorite. I hope other guests can experience that same sense of excitement too. To everyone on staff at Hotel Karuizawa 1130, thank you very much as always.
- 2.5005270221วันที่โพสต์: 14/9/2026
The guest room is spacious.
The room was spacious and comfortable. All of the staff were wonderful. Unfortunately, that was about it—there were too many disappointing points. The vending machines on the guestroom floor had very limited options and were sold out. I thought about going to the shop instead, but it was far away and inconvenient. Getting from the room to the front desk, baths, restaurant, and shop is extremely far, hard to follow, and like a maze—just a hassle. After using the baths in colder seasons, you’d probably be freezing. The corridor you have to take from the rooms to where the front desk is was dimly lit, damp, unsettling, and had an odor. Most disappointing of all was the food I had been looking forward to. Dinner in particular didn’t feel very local and there weren’t many choices. The lineup was so underwhelming that I couldn’t even tell what their “main” or signature items were supposed to be. Nothing stood out as truly delicious. Breakfast felt slightly better than dinner—but still not much different from a typical business hotel breakfast. The rooms are large enough that it might work for families or bigger groups, but you may want to stock up on drinks at a convenience store beforehand and consider eating at restaurants outside instead.
- 3.50ゲストวันที่โพสต์: 8/9/2026
A bit stingy and disappointing.
This was our first time choosing this Accommodation, and we stayed for 4 nights. The Room was very spacious, which was great. The buffet meals are limited to 70 minutes. I understand it may be due to crowding, but 70 minutes with small children felt quite tight. Our main purpose was the pool. The water slide and lazy river were a big hit with both kids and adults. They hand out towels at the pool (regular towels like the ones in the Room), but the limit on the number of towels was very strict, which was a bit disappointing. We wanted two extra towels so we could go straight to the bath as well (maybe we should have brought our own), but they firmly refused. Also, regarding room service/housekeeping: is it uncommon for them to clean up floor trash? We would have appreciated vacuuming since it was a 4-night stay. It would also be nice if there were some small perks or services for guests on a Multiple Night Stay.
- 4.50Takuさんวันที่โพสต์: 8/9/2026
A bit old, but I still love it!
It’s been almost 30 years since you opened. I like this resort condominium-style Hotel for its spacious Rooms, and I’ve stayed here more than 10 times. Recently, I book when I find a special price on IKYU. This time, I chose a Plan with Japanese dinner, and it was delicious! That said, the building’s age is starting to show. On the way to my Room, I noticed peeling wallpaper with holes in some areas, and the lovely glass-enclosed corridor beyond felt quite worn. I understand maintenance can be challenging for a large Hotel, but some repairs would be appreciated. When I look at the Plans now, I only see buffet options for both dinner and breakfast. Buffets are great for families with children, but I hope you won’t discontinue the Western or Japanese meal Plans. Lastly, I tried to use my Diamond member coupon for restaurant drinks and asked to charge it to my Room so I could settle it at checkout. However, at checkout I was told coupons cannot be used when paying at checkout—so in the end I used it at the shop instead. This wasn’t explained at check-in. In any case, this time I enjoyed delicious Japanese food and had a very satisfying stay. I’ll be back!
- 3.83クロママวันที่โพสต์: 3/9/2026
Dog-Friendly Travel
I made a Reservation for a Room with an open-air bath, and the bath was outstanding in both water quality and size—I ended up using it four times. What disappointed me was that I was seated near the food service area in the dining venue, so I couldn’t relax. The walkways were narrow, and I saw older guests nearly trip and people bump into each other. It felt like the number of guests didn’t match the venue’s capacity. The crab, salt-grilled rainbow trout, and stewed offal were delicious, but the meat was tough and there didn’t seem to be much of the other dishes.
- 4.50冬ソナぱぱวันที่โพสต์: 28/8/2026
Before entering the room, you may find freshly replaced sheets and other linens placed casually in front of the door...
Like other guests, I was informed a week in advance that the hot spring water in the semi-open-air bath of the Room I had reserved would no longer flow, and an alternative Room of the same grade with an Onsen was arranged for me. When I arrived at the assigned Room after check-in, used sheets and other linens—apparently from the previous guest’s changeover—had been left carelessly in front of the door. After entering, I called the front desk and asked them to remove them. Although I have stayed at many Accommodations, this is the first time I have experienced something like this. It may be due to the large number of Rooms, but I was satisfied with the Facility and other services; however, poor coordination with back-of-house staff was the only—and very disappointing—issue.
- 2.00よかよかですวันที่โพสต์: 19/8/2026
I searched in Karuiz...
I searched in Karuizawa for a barrier-free Onsen property with an in-Room bath and made a Reservation for my elderly mother and family, but honestly, it was not a Facility suitable for seniors. The in-Room bath had a nice view, but it was not barrier-free at all. The large public Onsen bath (Onioshidashi Onsen) had good water quality, but the floors were slippery and there were very few handrails, so I questioned whether it could really be called barrier-free. Dining was buffet only because I could not make a restaurant Reservation. The menu did not change at all from day to day. There were many families with children and inbound tour groups, and the venue felt too small for the number of guests; with so many children suddenly running around, it felt dangerous. It is also far from Karuizawa. Given the location and the scale of this huge Facility, I assume it is intended for groups and families with children. I found it strange that it is listed on IKYU.
- 4.83三休さん。วันที่โพสต์: 18/8/2026
Karuizawa 1130
All staff—at the front desk, restaurant, large public bath, shop, and even the bus driver—were very welcoming. The meals were delicious, and the amenities were well stocked. In particular, there was a free-flowing Onsen on the terrace, so my elderly parents could enjoy the Onsen with peace of mind. They were very happy, and it became a wonderful memory for us. One disappointing point was that—perhaps only in our Room—a lot of dust had accumulated around the light near the headboard in the bedroom. Other than that, we are grateful for all of your services.
- 2.17hksyวันที่โพสต์: 17/8/2026
Family-friendly for guests with children
The building and Facility feel dated, but the Room was spacious, clean, and comfortable. Meals were buffet-style for both breakfast and dinner, but there were long lines to get in. There were few local specialties, and the food was honestly average at best. The large public bath was also crowded: the washing area was covered in foam, people repeatedly splashed shower water on others, and some even swam in the tub—total chaos. We expected some of this during the Obon holiday period, but it ended up being an unsettled stay from start to finish. I think it’s a good Hotel for families with small children who want to relax without worrying too much and can accept that “it goes both ways,” but it wasn’t a good fit for our adults-only trip.
- 3.17久ヶ原วันที่โพสต์: 17/8/2026
Hotel Reviews
Please consider establishing a more systematic service structure. It may be too focused on children. I stayed for three nights, and it was disappointing that there was no variation in the meals.
- 1.83rokoวันที่โพสต์: 14/8/2026
Unlike before COVID,...
Unlike before COVID, the meals have become the worst in both taste and quality. The dining area has changed into a very noisy space with many small children, and it feels like the food has been adjusted for kids’ preferences. I made a Reservation because I liked the spacious Room as before, but we ended up saying, “Not that service for that price.” Well—most likely we won’t stay here again.
- 4.67しゅーーみวันที่โพสต์: 13/8/2026
Satisfied with the spacious Room
We stayed in the Family Suite as a family of four. It was very spacious and we were satisfied. We were disappointed that the only dining option available was the buffet.
- 3.83アルザス！วันที่โพสต์: 8/8/2026
Ideal for family trips with young children.
Overall, this is a Hotel with excellent value for money, and I think it is an ideal Accommodation especially for families traveling with young children. We stayed here for a one-night family trip (5 people) from Kusatsu Onsen to Karuizawa. “Karuizawa Club Hotel Karuizawa 1130” in Tsumagoi is located almost halfway between Kusatsu Onsen and Karuizawa, making it the perfect Hotel for this trip. It is a quiet Accommodation surrounded by Tsumagoi’s great natural scenery. While the building does feel a bit dated, it was well maintained and comfortable. The Room was very spacious, the amenities were more than sufficient, and everything was thoroughly cleaned—clean and comfortable throughout. There is a large public bath (Onsen); although it felt somewhat small for the Hotel’s capacity, we were satisfied as there was also an open-air bath and a sauna. Overall, I think this is a Hotel with outstanding cost performance. It is a little away from central Karuizawa, but there is parking on site, so I highly recommend it to families traveling by car. In particular, there is an indoor pool for children as well as other kid-friendly Facilities and shops in the building, making it ideal for family trips with children. An amusement park called “Omocha Okoku” (Toy Kingdom) is also nearby, so it’s an excellent Hotel to stay at with energetic kids. We had both dinner and breakfast buffet-style; there was a wide variety of food and drinks, and the quality was perfectly acceptable. One point regarding dinner: we arrived late (around 7:00 p.m.), so we couldn’t eat until close to 8:30 p.m., which was tough—even though arriving late was our fault (if we had been informed in advance about this situation, we would have arrived earlier). Also, the dining area was crowded and we waited about 10 minutes before being shown to our table; even after my name was called, we were not seated promptly. Meanwhile several smaller groups who arrived after us were seated ahead of us without any confirmation or explanation from staff, which felt unpleasant. If they had waited to call our name until our table for five was ready—or if they had simply given us a brief explanation when seating later guests first—there would have been no issue. I understand that staff are very busy during peak times; however, because there were few other drawbacks at this Hotel overall, this experience was disappointing.
- 4.00sakura-sasukeวันที่โพสต์: 2/8/2026
Family-friendly!
The Room was spacious, and we were able to spend our time comfortably. What was disappointing was the buffet menu. Both breakfast and dinner offered a well-thought-out variety and were excellent, but when staying two nights, the menu was exactly the same, so our child got bored. It doesn’t need to change completely, but we would have liked a bit more variation. Another point is the pool. There is a fee each time even for guests staying at the Accommodation. Our child wanted to go in both in the morning and afternoon, but since adults also have to enter with them, it ends up being quite expensive just for the pool. For that price, it would be nice to have a pool where adults can swim as well.
- 4.83tabasahaวันที่โพสต์: 29/7/2026
We stayed with three children.
Although there is some wear and tear in places, the Room is spacious, bright, and relaxing. Cleaning was generally satisfactory except for a few small areas. An extra bed was provided, so we stayed comfortably. The children’s amenities are also cute. Dinner requires a Reservation, but breakfast is open to all; after 7:00 it starts to get crowded and long lines form. Be prepared to wait about 20 minutes. The staff work very hard, but the venue feels over capacity for the number of guests. We recommend going before 7:00. The food was reasonably tasty with a wide selection, and it was more than enough for families with children to enjoy. The building is so large that it’s easy to get lost, so be sure to confirm where the parking lot is located.
- 5.00tabasahaวันที่โพสต์: 29/7/2026
The day before, the hot spring water supply to the semi-open-air bath in the Room stopped.
They contacted me about this. It was too late to cancel and I felt anxious, but they prepared a replacement Room—a suite—so I was able to stay with peace of mind. The front desk manager said, “Luckily it was available…,” and the Room even had a private hot-spring bath with free-flowing source water, so I was very satisfied. Thank you very much.
- 3.83コタロウとはなวันที่โพสต์: 19/7/2026
Unlimited Onsen Enjoyment
We stayed in a Room with an open-air Onsen bath with two dogs. The Onsen had a beautiful amber color and was very relaxing, helping us unwind from everyday fatigue.
- 4.33いがばーばวันที่โพสต์: 12/7/2026
Four-Generation Family Trip
We stayed for 2 nights and 3 days with seven people: my 89-year-old mother-in-law, my eldest son’s family, and my daughter and her husband. The Room was spacious and felt very luxurious, with a jacuzzi while enjoying the view of Mt. Asama. Breakfast and dinner were buffet-style. The crab was very delicious, but it seemed difficult to remove the meat from the shells, so I felt not many people ate much of it—which was such a waste. It might have been nice if disposable plastic gloves had been provided. Being able to enjoy onigiri rice balls, burgers, and seafood bowls at breakfast was fantastic! I also recommend the lounge, where you can relax in a comfortable space while enjoying coffee and soft-serve ice cream.
- 2.17ナイスチョットだねวันที่โพสต์: 9/7/2026
Disappointed
When we arrived by car, there was no one at the entrance, and we didn’t know what to do. The Room was spacious, but there was dust in the corner of the Japanese-style room, which bothered me. The bedroom smelled bad, and we couldn’t ventilate it. The toothbrush was too small and difficult to use. At the dinner buffet, a table for four was available, so I asked if we could sit there, but I was refused; then a couple started eating at that four-person table next to us while we were eating at a two-person table—why? I don’t think we will return. The view from the Room and from the observation terrace is wonderful. At the breakfast buffet, the person making rice balls was very pleasant.
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