รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Meriken Park Oriental Hotel - 2หน้า

(จังหวัดเฮียวโงะ/โกเบ・สวนเมริเคนพาร์ค) [ทั้งหมด 323 ห้อง]
คะแนนรวม
4.33
ดี (622)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.46
  • สิ่งอำนวยความสะดวก
    4.36
  • การบริการลูกค้า
    4.36
  • อาหาร
    4.46
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.96
  • ความพึงพอใจ
    4.40
  • 5.00
    しょぱん

    I visited for a retr...

    I visited for a retreat to rest my body and mind during the hot season. The clean Room and the ocean views and night scenery from the spacious deck were wonderful. The food and drinks in the lounge were also delicious, and before I knew it, it was already 1:00 PM checkout. I relaxed to the fullest and truly enjoyed my stay.

  • 4.83
    たかandケイ

    Satisfied

    Staying for two nights and three days allowed us to relax and spend plenty of time in the Hotel. We went out for dinner, but had breakfast at the Hotel; there was a wide variety, so be careful not to overeat. Since we stayed two mornings, we split it up and enjoyed many different items. The Hotel was clean throughout, and the staff were courteous and attentive. We are grateful for a very satisfying stay. Thank you very much.

  • 4.17
    コナコナ1942

    It was great.

    As I checked in late, I didn’t have much interaction with the staff, but they were very courteous. The night view was great. Nankinmachi and Mosaic were within walking distance, so the location was very convenient. Breakfast was excellent. I was satisfied.

  • 3.17
    りょう87

    The Room was spacious and comfortable.

    The Room was spacious, and the washroom was nice. However, the service from the male staff at the club lounge was not very good. I have stayed about five times before, but this was my first time on the club floor and I was looking forward to using the club lounge; unfortunately, the staff left a poor impression and it was disappointing. Also, at the 1F breakfast buffet, the whipped cream served with the pancakes seemed to be an emulsified oil-based product rather than dairy, and it did not taste good. I assume it is because it melts easily, but it was disappointing.

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  • 3.83
    ラブリーダック

    A Resort Getaway Close to Home

    Although the building shows its age, overall it has a wonderful Resort Hotel atmosphere. The night view from the Room (west) is outstanding. Breakfast also offers such a wide variety that you can’t try everything. Everything was positive, but one thing was disappointing: clear handprints were left on the glass partition between the Room and the bathroom, which honestly took away from the experience.

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  • 3.00
    まつもとはなゆめ

    The service isn’t great, but you get what you pay for.

    I used the breakfast buffet. Several staff members were walking around the tables, but they did not clear dishes and seemed to prioritize checking seat availability. Another guest dropped a table napkin in the aisle, but staff who walked past neither picked it up nor replaced it, leaving it as it was. When I passed a staff member who was cleaning up the welcome service, they did not greet or nod—perhaps because they were tired—and I felt this Hotel’s customer service was not good. Since I stayed at a discounted rate through a campaign, I think it was in line with the price. The breakfast was delicious, and it was nice to relax on the terrace.

  • 5.00
    大坂のんた

    I was able to enjoy a one-of-a-kind experience that can only be found here.

    I’ve returned several times, captivated by the one-of-a-kind experience on this Club Floor & Lounge—unlike any other Hotel. From the south-facing Room, you can enjoy a breathtaking ocean view all to yourself. You’ll also love the exciting scenery unique to Kobe as a port city, including Port Island, the connecting bridge, the submarine factory, and Kansai International Airport across the bay. No matter what time you spend in the lounge, each presentation is outstanding! Tea time offers a wide variety of beautifully presented sweets and savory bites. At cocktail time, you’ll find a lineup of Western-style dishes with a distinct Kobe flair. It never feels overcrowded with elite-tier guests like some international Hotels, so you can relax in spacious seating and truly unwind. A wonderful place I genuinely enjoyed from the bottom of my heart—I can’t wait to visit again.

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  • 3.00
    ウーリュウ

    Thank you for your support.

    The shower water pressure was good. I couldn’t sleep much due to motorcycle noise in the middle of the night. I wish the soundproofing had been better.

  • 4.33
    him@

    Ferris Wheel Illumination

    A Ferris wheel right in front of the window After sunset, you can enjoy the illuminations late into the night without getting bored. Sea turtles, orcas, and silhouettes of couples appear one after another— it feels like watching a fireworks show from the best seat in the house. It was the perfect trip for a time when TV kept repeating that it was dangerously hot outside and we should avoid non-essential outings! We fully enjoyed a Hotel stay without sightseeing. The disappointing parts were: No toner, lotion, or cleansing products at all. The bottom of the bathtub was badly worn and looked very dirty, making me hesitate to even take a shower.

  • 4.83
    うえもっち

    Ideal for couples

    We stayed as a couple. The welcome drinks were a nice touch, and we felt relaxed with both hot and cold options. From the Room window, we could see Port Tower straight ahead, and the Room was thoroughly cleaned, so we had a very comfortable stay. The sink area was very spacious, and even though it was in the same space as the toilet, it was easy to use without any discomfort. We also enjoyed the dinner buffet and breakfast at a leisurely pace. If I could add one suggestion, having a few more hangers in the closet would have been helpful.

  • 4.83
    コメット1

    I’d love to stay here again!

    When you enter the Room and open the curtains, you’ll be moved by the expansive ocean view. It truly feels like you’re on a cruise. Although it was extremely hot, we relaxed in the Hotel Room, and after sunset we took a walk around Meriken Park while enjoying the evening breeze. The amenities were well stocked, and I was also happy to have sparkling wine as a welcome drink. I’d love to visit again with my family. Thank you very much.

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  • 4.83
    ぼのおちゃん

    Thank you for your support.

    This was my first stay here. All of the staff were very courteous, and I was able to spend a comfortable time. It was extremely hot that day, but the air-conditioning settings were well adjusted. At first, I noticed a slight odor in the Room, but there was an air purifier available; once I used it, the smell disappeared quite quickly. The breakfast and lunch buffets were also delicious. The dining area was spacious, and I enjoyed my meal while looking out at the sea. It was my first time visiting Kobe in decades. I would like to stay here again at a more relaxed pace.

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  • 2.00
    ぺたこ@

    No description provided.

    This was my first stay at this Hotel. I left my luggage at the 3rd-floor front desk and checked in after returning, but there was no explanation that a dedicated check-in option was available. When I wanted ice in my Room, I called the front desk to ask whether there was an ice machine or if they could bring some. I was told, “There are ice machines on each floor…,” but they did not tell me where, and then there was silence. When I asked, “So you mean I should look for it myself?” they simply replied “Yes,” which surprised me. When I stopped by the front desk to confirm directions to a place I wanted to visit, several staff members were standing together talking; perhaps because I interrupted them, they responded very quickly and brusquely. Also, when passing guests in the Hotel, staff did not greet or nod—let alone smile—which made me strongly feel the low level of service. For breakfast, we went to ALL FLAGS instead of the lounge. Unfortunately, all of the croissant-type pastries lacked crispness and seemed stale. However, the hamburger that was prepared for us was very delicious. I also checked out at the front desk rather than via a dedicated checkout option; it ended with just “That’s fine,” and nothing more. Even though the view from the Room was wonderful, everything was ruined by the staff service. This is honestly the first time I have experienced such poor hospitality at a Hotel, so it was both surprising and an unpleasant stay. I hesitated about writing this Review, but I decided to do so in hopes it will help improve staff training and prevent other guests from having an unpleasant experience like mine.

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  • 5.00
    素麺やっぱり揖保乃糸

    It was my first time staying here, and it was absolutely wonderful.

  • 4.83
    コロン1507

    A Hotel that helps you forget everyday life

    I stayed here after sightseeing in Kobe. I’d been wanting to stay at this Hotel for a long time, so I was really happy. The lobby has a Hawaii-inspired design, and the moment I walked in, it felt like I was abroad—it helped me forget everyday life. The night view from the Room was also wonderful; the twinkling lights of Harborland were beautiful and truly moving. I booked a stay with meals included, and the hamburger in particular was delicious. The smoothies and freshly squeezed juice were also unique, and every other dish was satisfying as well. It was only one night, but I was able to relax and recover from my fatigue. I just wished the Onsen were a little closer. If I have the chance, I’d like to stay again.

  • 3.50
    AIM36

    Always my go-to place when attending live shows in Hyogo.

    Stayed for three nights, following my stay last May. The property is clearly showing its age, but the location is good. This time I stayed in a Room on the 13th floor, and noticed a musty smell as soon as I entered. While soaking in the bathtub, I saw black mold on the underside of the shampoo holder in front of me. I believe routine cleaning is being done, but it might improve if the manager conducted surprise inspections from a different perspective.

  • 3.50
    重吉かばこ

    This time, small, everyday stresses gradually built up.

    The location is wonderful, and the Hotel feels as if you’re on a ship. This was a repeat stay, but this time I got tired of a group of older women chatting nonstop in both the lounge and the gym. They didn’t stay quiet for even a second. The lounge is spacious, so I tried changing seats and avoiding them, but when I went to the gym for a change of pace, they were there too—probably members. Even though we had placed towels and belongings on chairs, they sat there anyway, and several of them used the walking/running machines while loudly chatting. No matter how long I waited, the machines never became available. Maybe that’s normal there, but usually gyms post notices like “Please switch after 10 minutes” or “Please keep conversations to a minimum.” I saw signage promoting it as an ocean-view sports gym with an amazing location, but it was anything but refreshing. I was already exhausted by their machine-gun-like chatter, so I thought “Here too?” and left right away. Their laughter—especially in groups—echoed throughout the space and was really discouraging. Is there some unspoken rule that members have priority? On the first floor, there was a female staff member cleaning near the restrooms. A “Cleaning in Progress” sign was placed by the men’s restroom side, so I assumed the women’s restroom was available and went in—but she was mopping inside. When I asked, “May I use it?” she silently pointed at a stall with an irritated expression. If she has difficulty speaking then I apologize, but it felt like my question somehow offended her. Then when leaving: at check-in we were told that parking would be complimentary this time and that we could enter/exit freely. However, at payment it showed JPY 11,300—not even JPY 2,000 for overnight parking—so we were confused. We quickly explained to the car behind us so they could back up while we reversed as well; then we parked again and went back to the front desk to report it. They said it might be because staff forgot to apply something and that they could fix it immediately—and it became free. However, there was no apology regarding this “staff oversight.” It also made me wonder whether we had done something wrong or missed some procedure on our end. This has never happened at other hotels… Each issue alone is minor, but when they happen repeatedly you can’t help feeling unsettled—even though you came to relax or refresh yourself. The Room was clean, and staff such as those at the shop were very kind and helpful. It may simply depend on who you get. I’d like to stay again since this is a repeat visit for me—but unfortunately this experience makes me hesitate somewhat.

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  • 4.33
    かつつた

    The Room was great.

    This time, we stayed on a Plan with access to the club lounge. The Room was simply wonderful. Even with a large sofa, it felt very spacious, and the interior was chic and stylish. The ocean filled the view from the large windows, and the balcony was lovely and open. The lounge offered a great selection of food and drinks, all of which were delicious. We would love to stay again.

  • 2.67
    やま山やま

    About the Executive Lounge

    This was the worst executive lounge I’ve ever used. Even when the alcoholic drinks were almost gone, they wouldn’t bring out replacements until the very last moment—and they wouldn’t restock unless we told them, “There’s none left!” It felt like they didn’t want to serve anything; even during peak hours, no one would come to carve the roast beef unless you specifically asked. Maybe it’s just my impression, but the staff gave off an attitude like, “Are these people still going to keep eating and drinking?” If you have no intention of providing hospitality, you should stop offering an executive lounge.

  • 3.50
    wharton22

    This Club Floor stay...

    This Club Floor stay felt very different from usual, and I was surprised by how crowded the lounge was. At both tea time and cocktail time, more than 10 people were already lined up at the entrance 1–2 minutes before opening, waiting to check in—something I have never experienced before. Despite the crowd, there seemed to be too few staff. The friendly, experienced staff members who used to be there were gone, and instead it was a team of a young female staff member, a young male staff member who didn’t seem very attentive (I even wondered if he might be part-time), and a foreign female staff member who could not respond when I asked for an explanation in Japanese. Cocktail time started even though there was hardly any curry roux left; because so many guests were using the lounge, the items on small plates ran out quickly; and refills were not done promptly. It was so different from what I have experienced on this Club Floor until now that I was genuinely shocked. It even made me wonder if this was some kind of backlash after praising it too much in my Review(s). I still plan to stay about two more times this year, and all I can do is hope this strange situation does not happen again next time. Additional note: The toaster provided works a little differently from typical home models, so it would be considerate to place simple instructions next to it.

  • 3.33
    K.Mitarai

    The Club Floor offers no real value.

    Because this is the port where cruise ships arrive and depart, I decided to stay here once and have been staying about twice a year in a west-view Room where I can watch the ships. I enjoy relaxing with tea in the lounge while looking out over the harbor, so I always choose a Junior Suite with Club Floor access. The Room is spacious, but there are no shelves for clothing, so storage is disappointing. Even so, I loved the view from the Room and the lounge atmosphere. However, what surprised me during this stay was that the club lounge had become lively and no longer felt calm. With more guests than before, it was noisy and crowded. After looking into it a bit, I learned that there are Plans that include “lounge access” even without booking a club-lounge-access Room, which seems to be why it has become so crowded. In particular, afternoon tea and evening cocktails were terrible—people rushing to grab food and drinks first. It wasn’t an atmosphere where you could relax and enjoy the view, so we left quickly. We skipped nighttime service and instead enjoyed the night view from our Room. Breakfast the next morning was better—we were able to dine in the pleasant atmosphere we used to enjoy—but under these conditions, I feel there is no real value in having a club lounge. Also, as an IKYU Diamond member benefit, we received an “in-house voucher worth 2,000 yen,” which we were told could be used at restaurants. However, since we already eat a little in the lounge anyway, having 2,000 yen doesn’t make us want to go to a restaurant. We planned to use it for room service but were told it cannot be used for room service either—an inconvenient benefit. Even with Club Floor benefits included, since we only use the lounge as it is now: if this lounge system continues as-is, we will not return.

  • 4.67
    ゴンタ8827

    It was my first time staying at this Hotel, and it was excellent.

    This was my first stay, and I was truly impressed. The balcony was also wonderful. The weather cleared up, so I was able to take a leisurely walk around the Harborland area. The Hotel’s open-atrium lobby was outstanding. It’s a Hotel I’d love to visit again.

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  • 3.33
    お茶目な高齢者

    The night view is spectacular.

    The corner Room had a wonderfully beautiful night view. However, there were snack crumbs scattered around the carpet—enough to pick up by hand. Was it really cleaned? It felt like the corners weren’t vacuumed properly, which was disappointing given how spacious the Room was. Many Hotels leave a message from housekeeping, but this Hotel did not. On the club floor and at breakfast, items were not replenished sufficiently. Other Hotels have improved recently, so this stood out. Also, when you remove the key card, all the lights turn off—there isn’t even a light at your feet—and this wasn’t mentioned in the in-room TV guide. Check-in was not smooth either; I can’t remember being kept waiting this long at a Hotel. Overall, I was disappointed with everything.

  • 4.67
    JUNJIN

    The Best Night View

    The welcome drink service was a delightful touch, featuring Kobe specialties such as Morozoff cocoa peanuts, honey tea, and flavored syrups. The glass elevator was another exciting highlight. Since our Room was on the east side, we could even look down from the balcony and see ships docked below. The night view was beautiful and we were very satisfied. It was a little disappointing that the Port Tower wasn’t visible—just barely—depending on the angle. Breakfast was also excellent, with a wide variety of options plus Kobe-specific dishes. Although it was unfortunately rainy and cloudy, we would like to visit again on a clear day.

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  • 4.33
    rakan

    It was the perfect celebration.

    Thank you for an unbelievably happy and relaxing time in the club lounge while enjoying views of Kobe’s sea and night scenery. The lounge sweets and food were far more delicious than expected, and it’s rare to have complimentary alcohol available all the time. The Room also had a balcony, and we were able to unwind on the large sofa. It was the perfect blissful stay to celebrate our milestone birthdays as homemakers. We are truly grateful.

  • 5.00
    ミゾ

    Executive!

    This was a Hotel I’d wanted to stay at for a long time, and since I booked an Executive Room, they unexpectedly upgraded me at check-in to a Corner Twin Room with an amazing view. The deck was spacious, and I spent most of my time outside. I also had access to the Executive Lounge and was able to relax and enjoy my time. The staff were very pleasant, making my stay comfortable. I would definitely like to stay again.

  • 4.50
    gozira

    It’s been a while since I last had American-style food.

    I visited this Hotel again after a long time to enjoy the Chinese order-style buffet. It’s a Hotel with special memories for me, so I chose a Room on the Mosaic side as well. Overall, I was satisfied, but the variety of the Chinese menu felt a bit limited. I understand given rising costs, but I would prefer they focus on quality even if the price increases slightly. Since it’s not something you go for every day, I missed that “special” feeling... The Room was clean and nicely updated, which was great. The only thing—am I the only one who found the toilet paper holder placement awkward? I’d like to visit again. That location is truly Kobe.

  • 4.33
    ナッリンちゃん

    Birthday Celebration

    I enjoyed my previous staycation here and this was my second visit. I was very happy with the gift of flowers. I came by train, but I brought them home safely and have them displayed on our dining table. It was disappointing that the pool and rock-salt sauna I was looking forward to were closed that day. This time there were fewer guests, so it was nice to relax in the lounge. Last time I had breakfast in the lounge, so this time I tried the buffet instead. There was a good variety and it was fun, but for a more relaxed experience, breakfast in the lounge might have been better.

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  • 4.83
    maimai2

    A Hotel You’ll Want to Stay at Again and Again

    I have stayed here many times, and this visit was wonderful as well. First, the male staff member with glasses at the front desk handled check-in smoothly, and I was very happy that he remembered I have stayed here many times before. The lounge had a calm atmosphere this time, so I could relax, and the melon smoothie in particular was delicious and memorable. I also had breakfast in the lounge, and thanks to the staff’s excellent attentiveness, I had a pleasant morning. The Room is always thoroughly cleaned and spacious, and the ocean view from the window is truly amazing. I also appreciate that the amenities I requested in advance were properly prepared. I’m already looking forward to my next stay. Thank you again for a wonderful time!

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  • 3.67
    隼兎

    Wheelchair accessible and worry-free

    I stayed here using a wheelchair. The staff were kind, and I was able to spend my time comfortably. The only disappointing thing was that we had to carry our luggage ourselves, which was difficult in a wheelchair. I understand there may be various circumstances, but if we could have received help, I think it would have been an excellent Hotel with nothing to complain about.

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