รีวิวและความประทับใจจากผู้เข้าพักที่ Izu Mitsuhama Onsen Shoutoukan

Please refrain from making promises that cannot be guaranteed.

I used it for a celebration, but I was very disappointed. I was aware that it was not possible to guarantee a dining location, but I contacted them in advance, saying, "I understand that it cannot be guaranteed, but I would like a private dining room if possible." In such cases, it is common to receive a reply stating, "We cannot guarantee it, but we will do our best to accommodate your request," but there was no such response, and I was informed that it would be a private dining room. On the day of check-in, I was told that meals would be served in the room. When I showed the email to the front desk for confirmation, a young man went to the back to check and said, "It's already arranged, so it will be in the room." I don't know if it was a communication error or an overbooking issue, but when I couldn't accept the explanation of "it's already arranged," he went back again, and after a while, another man came out. He said that due to an air conditioning failure, they had changed the arrangement without notice, even though it was confirmed by email. That person was half-smiling (which might be considered friendly in normal circumstances, but in that situation, it didn't feel sincere at all), and frankly, it upset me. When I checked if the other arrangements were properly made, I was told, "Don't worry about that," but everything felt insincere. While the air conditioning failure is understandable, the initial response trying to convince me with "it's already arranged" felt like a temporary lie, and they should have informed me in advance that they couldn't arrange a private room. I checked in around 2:45 PM, which was early, and many people arrived after me, so I don't understand the criteria for switching to in-room dining among the reservations that guaranteed a private room. The fact that they didn't inform me in advance makes me suspect that they forgot to arrange the private room. It feels like the special celebration I had prepared for was ruined. You accommodate many guests daily, so the dining venue might be a minor issue, but ending with a light apology was truly unpleasant. The reason for the in-room dining was unclear, and the series of responses were unpleasant. Even after returning from the trip, I still can't accept it. Paying a considerable amount for that experience leaves me with zero satisfaction, and I find it questionable.