รีวิวและความประทับใจจากผู้เข้าพักที่ Rihga Royal Hotel Kokura（Fukuoka）

(จังหวัดฟุกุโอกะ/คิตะคิวชู ติดกับสถานีโคคุระโดยตรง) [ทั้งหมด 295 ห้อง]
คะแนนรวม
4.41
ดี (163)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.53
  • สิ่งอำนวยความสะดวก
    4.40
  • การบริการลูกค้า
    4.55
  • อาหาร
    4.50
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.06
  • ความพึงพอใจ
    4.45
  • 3.80
    カワナケン

    I’d love to stay here again.

    Because I often stay at Business Hotels for work, it was wonderful to finally stay at such a lovely Hotel again after a long time. The tall, impressive exterior was exciting, and from the moment I stepped inside, the beautiful and simple interior, the pleasantly plush carpet, and the overall atmosphere made me feel like someone special—an escape from everyday life. The guest room was also well cleaned and neatly maintained, so I had a very comfortable stay. If I may ask one thing, I would be very happy if drip coffee could be provided even for an additional fee. My honest impression is that on my next trip to Fukuoka, I definitely want to stay here—and enjoy a Multiple Night Stay as well! Thank you for taking such good care of me; it was a memorable Hotel.

  • 3.83
    ロータスピンク

    I noticed the carpet.

    The in-room carpet is quite old; replacing or updating it would make the stay more comfortable.

  • 4.83
    ryo.mom

    Luxury Hotel of Your Dreams

    While sightseeing from Hiroshima to Hakata and Mojiko, our family of three stayed in Kokura. There is a RIHGA Royal Hotel in Hiroshima as well, but it always felt a bit too upscale for us (laugh). I’ve used it several times for weddings, but this was my first time staying overnight. The price was reasonable for the Obon holiday season. We parked easily in the underground parking lot. We walked around Kokura’s downtown area for dinner, and it was very convenient that the Hotel is connected to the station by a passageway. The Room was spacious with plenty of open space, and we were able to relax at a truly unhurried pace. We could even see the Kanmonkyo Bridge in the distance—the view was absolutely beautiful. We also enjoyed a lovely sunrise from the Room. The breakfast we had been looking forward to was great—everything looked beautiful and tasted delicious. The plates and cutlery were stylish as well; truly what you’d expect from a top-class Hotel. It had been one of the Hotels I’d always wanted to stay at at least once, so we were very satisfied. One disappointing point: I was surprised there were no amenities that you would normally expect at a high-end Hotel (makeup remover, toner, lotion). Everything else was excellent, so I hope this can be improved. Check-in wasn’t as difficult as some reviews suggested, and at check-out they spoke to us and we were able to finish without using the machine. My long-admired RIHGA Royal—even though it was only a short stay, it made me feel truly elegant. Thank you very much.

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  • 2.67
    涼めぐり

    The Kumamoto Earthquake

    After checking in at the Hotel and entering a high-floor Room to put down my luggage, an earthquake struck. It shook quite a bit, but it was disappointing that the front desk did not check on us either that day or the next.

  • 4.83
    ここ吉

    A comfortable Hotel

    The Room was clean and spacious, making it easy to relax. The night view is wonderful, and on a clear morning, the cityscape and sea of Kitakyushu seen through the large windows feel truly refreshing. The balance between modern conveniences like self check-in and the timeless sense of luxury is very comfortable, and this is a Hotel I would like to stay at again when I visit Kokura next time. Of course, the staff were also cheerful and kind. Thank you for your hospitality.

  • 3.50
    470Sniper

    Unpleasant Check-in Experience

    The self check-in kiosk was located on the opposite side of the lobby from the front desk, and it was impossible to find because there was only a small sign. Even though I had already booked online and knew the details, I was still required to enter additional fine-print information. The Room key cards for registration were not placed near the check-in machine either, which was extremely stressful. There were no staff nearby, and I felt uncomfortable from the very beginning. I have never experienced such a terrible check-in process.

  • 1.80
    TPL

    Inefficient Automation

    At check-in, the front desk counter was completely empty. Even though several staff members were there, when I tried to ask for check-in assistance, I was brushed off and told to use the self check-in machine. The newly installed kiosk is poor quality, and the touchscreen is extremely unresponsive. Also, although my Tower Floor plan was supposed to include breakfast, I received no guidance at all—despite their claims about breakfast for a special floor. Since I had no choice, I went to the regular breakfast venue on the 2nd floor, only to be told I couldn’t enter without a breakfast voucher, so I ended up not being able to eat. On my way out through the lobby, I noticed a small sign saying Tower Floor guests should speak with staff. There’s no way anyone would notice that. The whole process was sloppy and inefficient—so much so that it made me want a refund. Other than the location, there’s nothing good about this place.

  • 4.00
    TSUK

    The service, Facilit...

    The service, Facility, and cleanliness were consistently excellent, as expected from RIHGA Royal. I thought the Tower Floor rooms would have separate bath and toilet areas, so I was disappointed to find they were a unit bathroom. Breakfast on the 28th floor featured chef-crafted Japanese cuisine, and I was very satisfied with the carefully prepared dishes. I would love to stay again.

  • 5.00
    ぐまモン

    I really like it.

    I was a bit confused because the check-in system has been updated, but the staff were very courteous and helpful.<br> Also, when I tried to make a Reservation for “Naniwa” again this time, I wasn’t able to do so through IKYU. It would be helpful if coordination with the restaurant could be handled more smoothly online.

  • 4.67
    ARISHIO

    This will likely become my go-to accommodation in Kokura.

    The view from the Room is outstanding. The service is excellent, as expected from RIHGA Royal. I will continue to stay here every month.

  • 3.00
    mikan2929

    The only disappointing part.

    This was my first stay. It’s close to the station, and the staff service was excellent. The Room is on a high floor so it’s bright, and overall it’s a Hotel I’d like to use again, but there was one very disappointing issue. I knew from the start that it has a unit bath and made my Reservation accordingly, so that wasn’t a problem, but the shower curtain smelled bad. It had a damp, musty odor, and it ruined everything. It made me feel sick, so I used a lot of deodorizer from the closet, but after some time the smell came back. I understand it may be difficult due to the structure, but this alone would make me choose not to stay next time. I imagine very few people could tolerate that smell. I don’t often see this mentioned in any Review, so it may depend on the Room... I don’t usually book Rooms with unit baths—are they normally like this? It was especially disappointing because everything else was great.

  • 5.00
    ブーデブーデ

    Perfect for a change of pace.

    I’ve been using this service locally for over 30 years, since my junior college days. I love Naniwa. I use it because the IKYU Diamond Member benefits are appealing.

  • 2.20
    mimimarikonaokojyunko

    A hotel is defined not by its location or facilities, but by its staff. This is not defamatory.

    I had long wanted to stay at RIHGA Royal Hotel Kokura, and when I arrived at Kokura Station, the impressive exterior raised my expectations. I will describe what happened from check-in. Payment was required at check-in, and I felt the amount differed from what I had booked on IKYU. However, I assumed there was no way the Hotel could be wrong, and since my schedule was already delayed due to a flight delay, I paid on the spot. After sightseeing, when I returned to my Room that night and checked, it was indeed different. When I asked at the front desk, there was no sincere apology; they said in a casual manner, “We forgot to apply Earn Points—the amount was incorrect.” To correct it, I had to go back up to my Room once to retrieve my card, and they simply responded flatly with “Yes, we corrected it.” In other words, if I hadn’t pointed it out myself, they would have charged me the wrong amount. Also regarding breakfast: when I asked about how crowded the restaurant gets in the morning, I was told something like, “There are times when it gets crowded… well if it’s too crowded you don’t have to eat (there)…” Whether or not to have breakfast is for guests to decide. My question was whether there is a time slot when you can use it while avoiding crowds—and that is how hotels usually answer. “If it’s crowded you don’t have to eat” was such a shocking response that I think I replied with “Excuse me?” There’s more. Kitakyushu is famous for its top-ranked night views nationwide; since we had reserved a night cruise and it looked close on the map from the Hotel (so naturally I assumed staff would know), I asked where the boarding point was. The response was essentially: “(I don’t know.) Where is it? Do you know the address?”—as if entering it into car navigation. Thinking about it now: rather than asking a guest who came from far away, this is something a local Hotel should look up themselves. When I called the cruise company and said, “The front desk at RIHGA Royal asked me for your address—please tell me your exact address because they didn’t know,” they replied in surprise: “No way…” After boarding and coming back later, it turned out to be just a 2-minute walk away. Also as others have mentioned: the in-room gowns did not seem washed. Both gowns in our twin Room smelled so strongly that we couldn’t wear them. At checkout as well: my Receipt was handed over as an exposed A4 sheet of paper without any cover or folder; when I requested an envelope (“Could you put this in an envelope?”), only then did they do so. It was a disappointing stay.

  • 3.67
    メッツ2

    Breakfast is too crowded.

    This happened at the same Hotel before, but I was kept waiting nearly 30 minutes for breakfast. A large tour group arrived all at once, creating a very long line. For business travelers, it’s difficult to wait that long. The Hotel should take measures such as staggering group breakfast times. I mentioned this in the past as well, but it seems it was not addressed.

  • 4.50
    Amiria

    Hospitality

    It may have been a few years ago, but due to my misunderstanding I caused significant trouble for this Hotel. Even then, they treated me kindly so it wouldn’t weigh on my mind, and this time again I had a warm and comfortable stay. Whether at dinner or breakfast—times when solo travelers can feel a bit self-conscious—the staff showed thoughtful care in a natural way, which I truly appreciated. The meals were delicious, the view was wonderful, and the Room was comfortable and relaxing.

  • 5.00
    こーこ1111

    Family Trip

    My family and I stayed on the 26th floor of the tower. For tower Rooms, you can check in in your Room, and breakfast is available as a set menu. You can also use “The Library,” a lounge-style space with complimentary drinks and light snacks (no alcohol). For breakfast, you can choose the buffet at the 2nd-floor restaurant, but since it was a busy period, we chose the set menu at a special breakfast venue. Honestly, I didn’t expect much, but it was very generous for the morning, with refills of soup available, and we had a wonderful start to the day. I lost count of how many times we used The Library. It’s open from 6:00 to 24:00, so we never needed to buy drinks. I’d like to stay here again when I visit Kokura.

  • 4.40
    erumo35

    We had a comfortable stay.

    I stayed in the Refa Room. What disappointed me was finding a single strand of hair caught in the hair iron. I assume it was from the previous guest, but I’d like the staff to check that area carefully during cleaning. I wanted to use it, but it felt unhygienic, so I ended up not touching it at all. The location was great and very convenient for everything. Maybe because it was a weekday, there weren’t many people in the Hotel, but in some ways it felt like a hidden gem. Compared with the website, the Facility felt older than expected. Next time I stay, I might choose a slightly larger Room.

  • 3.83
    キラキラばあば

    We had a relaxing stay.

    The Room has large windows, offering great views, and we were able to enjoy a comfortable stay. If I may ask for one improvement, I would be happy if the amenities were a bit more complete—such as including facial cleanser, toner, and moisturizing cream.

  • 4.17
    れいちん1981

    Conveniently located near the station.

    This was my first stay. The Superior Room felt a bit dated, but it was spacious and clean. The breakfast buffet offered a wide variety of options, and I also appreciated the service where the chef prepares omelets to order. The front desk service felt rather impersonal, and for a historic Hotel it was somewhat disappointing, so I’m giving it 4 stars. I think focusing more on hospitality would improve overall satisfaction.

  • 4.67
    katsunori

    We stayed on the Tower Floor—absolutely amazing!

    We stayed on the tower floor as a couple. The complimentary hot drinks in the lounge and the special breakfast at the restaurant on the 28th floor were excellent. Some Hotels offer light snacks, but at this price range, being able to sit back and relax in a spacious lounge was a welcome service. For breakfast, we chose the Japanese set. The portion was almost more than enough for us as a couple in our 60s, and everything tasted great—we enjoyed every dish. We were very satisfied and have already made our next Reservation. We would love to stay again.

  • 4.83
    kuru

    A truly wonderful and comfortable Hotel.

    On the day, we contacted you to let you know that our arrival time would be significantly delayed due to issues on our side. Despite the inconvenience, the restaurant kindly accommodated us, and the staff had been informed as well, which made the final day of our anniversary trip truly wonderful. Thank you very much. The Tower Floor library was quiet and well stocked with books. I wanted to fully enjoy it with the early check-in benefit for IKYU members, but... I’d like to try again next time. I’m also glad we were able to enjoy the floor benefits. Until now, Kokura had simply been a place we passed through nonstop on our way home, so it’s a shame we didn’t know about this wonderful hotel with such warm staff. As expected of RIHGA Royal Hotel. We would like to stay again next time. Thank you for everything.

  • 3.33
    Abcdez

    The view was beautiful.

    The staff at Sarakura were kind to our child, and we felt comfortable during meals. However, the Room felt old, and we were slightly bothered by an odor in the bathroom.

  • 5.00
    じゅろく。

    We were able to relax and were very satisfied.

    All the staff were very attentive, and we had a comfortable stay. It was also conveniently located near the station, and we were able to relax more than expected for the price.

  • 4.20
    ゆっすー

    This was my first time staying here.

    This was my first stay for two nights. The Room was very spacious, and since I made a Reservation for a high-floor Room, the view was great and it was a very satisfying stay. Unfortunately, I did not have breakfast this time, so I can’t comment on it, but the staff greeted me warmly, and the housekeeping staff also greeted me properly, which made me feel comfortable. One thing to note: when I got off the airport bus, it was hard to find the way to the Hotel entrance. There may have been signs, but I couldn’t find them and ended up walking around the building to reach the main entrance (the front entrance by the drop-off area). Next time, I’d like to try dining at the Hotel.

  • 3.40
    megstar

    If you’re staying overnight in Kokura, it’s the clear top choice.

    The location and layout. Calm interiors and service without excess. For a Hotel in Kokura, I believe it is a truly one-of-a-kind choice. That is why I cannot understand how complicated it is to use the pool. If a Reservation is always required, I would have liked to be informed in advance, and guests in Club Rooms or above, or Diamond members, should be able to use it to some extent... Other than that, there were no particular drawbacks, so I regret that during my Multiple Night Stay I was not able to use it even once.

  • 4.83
    循ちゃん

    The top recommendation in Kokura.

    I’ve stayed here 3–4 times in the past for work. This time, I used it again on a business trip to Kokura for the first time in several years. The front desk staff were excellent—truly what you’d expect from a top-class Hotel. Compared with RIHGA Royal Hotel Osaka, it’s smaller, so the atmosphere feels more relaxed and calm, which I personally prefer. The Facility isn’t brand-new, but it’s clean, and overall—including the location—I was very satisfied with my stay. I think this is the most recommendable Hotel in Kokura.

  • 5.00
    東消さん

    I had a comfortable stay.

    It was a very comfortable stay, conveniently located near Kokura Station. The Diamond benefits—early check-in and late check-out—were also extremely helpful.

  • 3.33
    ケイティ222

    The front desk service was poor and disappointing.

    I use this hotel occasionally because it’s nearby. When I stayed on the tower floor before, I felt it was a bit better, but the front desk service here really needs improvement. I made a Reservation with a Plan that included lunch, but they couldn’t even prepare the lunch tickets unless I explained everything in detail each time—far too much hassle… When I asked to check in around 2:30 p.m., they said, “Check-in is from 3:00 p.m.—oh, but since you’re Diamond, it’s from 1:00 p.m.” They also gave no explanation of the check-out time. At check-out, I handed over the key and they didn’t say a word. When I asked, “Is everything okay?” they just said “Yes…” Normally you’d say something like, “Since you’ve already paid in advance, everything is fine. Thank you very much,” wouldn’t you? Since I gave my name, please confirm the Plan details before speaking. I like the food and the Room, but it always leaves me feeling like something is missing…

  • 5.00
    すけ0001

    Nothing to complain about.

    Everything was excellent. I will definitely stay here again the next time I visit Kokura. Highly recommended.

  • 4.67
    神奈川江別

    Directly connected t...

    Directly connected to the station, making it very convenient. The Room is clean, and the view from the window is also beautiful. Breakfast is generally delicious.

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