รีวิวและความประทับใจจากผู้เข้าพักที่ Sheraton Miyako Hotel Tokyo

(โตเกียว/ชิโรคาเนะได) [ทั้งหมด 467 ห้อง]
คะแนนรวม
4.16
(60)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.20
  • สิ่งอำนวยความสะดวก
    4.07
  • การบริการลูกค้า
    4.03
  • อาหาร
    4.43
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.10
  • ความพึงพอใจ
    4.15
  • 4.33
    yunoji

    The limited-time Family Lounge is fantastic.

    We decided to take a last-minute trip during the Obon holiday and tried this suite for the first time—and it was absolutely the right choice. Since we have an elementary school-aged child, we normally can’t use the lounge after 5:00 p.m., but during Obon they offered a “Family Lounge” that children could enter, so we used that instead. There was a good variety of food and everything tasted great—so much so that we adults ate far too much. The drinks also went down very easily. The kids were more interested in playing than eating, because the playroom had plenty of activities like billiards, table tennis, cards, Jenga, and more. After eating and drinking, we played together with the kids in the playroom, and even the adults got to feel like kids again. For our Room, we chose a twin suite called “Sora,” and it was surprisingly spacious! They also provided extra beds for our children. The Room had been renovated—new, spacious, clean—and we’re really glad we chose it. If I had to mention one downside: despite having various amenities available, there were no makeup remover or basic skincare amenities at all. That surprised me because every Hotel I’ve stayed at before provided them. You may only realize this when you’re about to bathe if you don’t bring your own—and there probably isn’t a convenience store nearby—so it could be inconvenient. Please keep that in mind. (It’s possible they might have provided them if requested.) Also, since breakfast in the lounge was Western-only, we went to the restaurant with a Japanese/Western buffet. As expected during Obon, it was crowded. They couldn’t keep up with refilling dishes that ran out, and even cutlery like spoons wasn’t replenished… I could see everyone working hard to restock and clear plates as quickly as possible—I understand how busy it must have been. And while this isn’t really related to the Hotel itself: in my experience, when people are noisy in the lounge it’s usually adults who have had too much to drink. Those are often the same people who complain that children are noisy and say kids shouldn’t be allowed in. Because lounge hours are restricted for families with children anyway, I’d love to visit again if they bring back the Family Lounge.

  • 4.33
    a.nak

    Check-in

    There are two “Check-in” signs in front of the front desk, so it can be unclear which line to join. I saw a foreign guest get overtaken by someone who arrived later in the other line; they said it was confusing and rejoined the queue.

  • 5.00
    リサケイ

    As always, it was comfortable.

    I live within an hour of the Hotel, but I find it a hassle to travel out of town, so I have been familiar with your Hotel since its days as Miyako Hotel. Every year I stay at your Hotel and spend quiet time without going out, reading magazines and relaxing. The housekeeping and bed-making are excellent, and it is very comfortable. I will visit again.

  • 2.50
    ココイチ09

    About Our Hospitality

    I had to make a last-minute Reservation for work and stayed here. At check-in, the staff were polite, but there was no explanation about breakfast or IKYU Diamond member benefits. I asked again later from my Room. The Room was well cleaned, spotless, and comfortable. In the lounge, when I went to get a drink, a staff member seemed to be doing some kind of task and didn’t notice me standing behind them. The wine bottle I reached for was taken away without a word (maybe for restocking), but I think they could have said something. Since I planned to eat out, I took a taxi. Here again, a staff member quickly asked me something like “Are you general?” I didn’t understand what they meant and hesitated, then they told me “General guests should go over there,” and directed me away from the main entrance. Later I found out there seemed to be a dermatologists’ gathering or meeting that night, and the taxis were apparently for doctors leaving the event. There are more considerate ways to say this. I understand doctors may have been prioritized, but being told “general guests should go over there” doesn’t feel good. Breakfast was delicious. However, there were also issues with staff service here as well—I think they should learn more basic hospitality. At minimum, when I finished eating and left, about five staff members who passed by said nothing at all. Overall, while the Hotel is old it was kept clean and the food was good—but I don’t think I would stay again.

  • 5.00
    のんのん☆

    We had a comfortable stay!

    I stayed in a Premium Floor THE CLUB room. I was very satisfied because the Plan included access to the club lounge and breakfast. The bathroom also had a separate washing area, so bath time was very comfortable. Since this trip was mainly about staying at the Hotel, I would have preferred a larger screen and a TV that could stream videos such as Netflix, but it wasn’t enough to be a negative point. It was a very comfortable 2-day, 1-night stay.

  • 4.17
    ちあきいしむら

    It was my first stay.

    This was my first stay, but the parking lot was hard to find. I had hoped for a Room upgrade, but it didn’t seem possible, and the Room felt smaller than expected, which was a bit disappointing. As for breakfast, it was buffet-style with a wide variety of dishes, including many of my favorites, so I was satisfied. The staff greeted guests properly and left me with an impression of courteous service.

  • 4.50
    ボビー大好き

    Completely satisfied.

    I was satisfied with every aspect of the service.

  • 3.67
    tsuyoko

    A Hidden Retreat in the Heart of the City

    Although it’s in the heart of the city, I love the relaxed, hideaway-like atmosphere and have stayed here repeatedly over long periods. The property does show its age, but that character comes through in a pleasant way. The lobby furniture—said to have been commissioned overseas—stands out for its size and quality, giving a calm, clean feel that differs from other Hotel properties. This time, however, I felt a change in service quality. Some benefits were not prepared, and due to an issue with the Room key settings I couldn’t stop the elevator on the 2nd floor where the Sheraton Club is located, so I had to contact the front desk several times. They did respond when asked, which reminded me that it’s best not to hesitate to reach out. That said, the morning newspaper service I had requested was not provided. Even after asking again at the front desk and specifying the newspaper company, what was delivered outside my Room shortly afterward was from a different company than requested, which was disappointing. I would like to continue staying at this Hotel, and I hope it will maintain the same balanced hospitality it has offered in the past.

  • 4.17
    休息大事！

    We were able to spen...

    We were able to spend our 40th wedding anniversary at a memorable Hotel. The venue where we held our reception no longer existed, but we walked around the Hotel and the garden and reminisced. We were able to use the club lounge and relax in the Hotel. We were told there was construction, but it didn’t bother us. I assumed basic skincare amenities would be provided in the Room, so I didn’t bring any and was a bit flustered. As a Diamond member benefit, we were told it would be delivered to our Room, but it didn’t arrive for over an hour, so we contacted the staff and had it delivered. That was a little disappointing. Overall, we had a wonderful time and were very satisfied. I hope we can visit again on another anniversary. Thank you for your hospitality.

  • 4.33
    ボビー大好き

    A Satisfying Stay

    My stay was very comfortable, and I was extremely satisfied. The only disappointment was the long line at check-in. I would appreciate a shorter wait time.

  • 4.83
    bandiera22

    I’m a returning guest.

    The Room I had reserved was unavailable, so you kindly upgraded me to the premium floor. Thank you very much. Thanks to you, I had a comfortable stay. I have plans and will be staying again this weekend, so I look forward to seeing you.

  • 3.00
    LOLV

    Disappointing

    This stay made me reflect again that spending a lot on a Hotel can feel wasteful. There are Hotels worth paying a premium for—and others that aren’t.

  • 5.00
    Kotorichan

    A Relaxing Place

    I have stayed at most Hotels in Tokyo. This is the place where I can relax the most. I especially love the design of the entrance and lobby. All the staff provide pleasant, attentive service. The dinner at the club lounge is delicious, and my favorite is the Japanese breakfast at the first-floor restaurant.

  • 4.80
    チーただ

    Feel the luxury.

    This is my third time using your services. Last time, I enjoyed the Club Lounge Plan, and every time I feel a sense of luxury through both the service and experience. It provides a precious escape from everyday life, leaving me feeling relaxed and rejuvenated. I believe the title will remain the same when I use your services again.

  • 5.00
    MOトラベラー

    It was a truly wonderful Hotel.

    Recently, I had the opportunity to stay at other Miyako Hotels in different regions, and since those stays were very comfortable, I chose Sheraton Miyako Hotel for my stay in Tokyo and made a Reservation. At check-in, my Room was upgraded to a luxurious space with a beautifully maintained garden view from the window. Additionally, I was touched by the thoughtful gesture of receiving delicious sweets as a treat. The amenities were excellent, especially the memory foam slippers which were incredibly soft and comfortable. Having stayed at various 5-star hotels during my travels, I was amazed to find such exceptional slippers here. The hairdryer also seemed to be one of the latest models. These meticulous details reflect the Hotel's dedication to quality. Although I didn’t have an opportunity to dine at their restaurant this time, I did visit the lobby café while waiting for my companion. Enjoying tea and cake in its serene atmosphere was truly special—a quiet moment that only this Hotel could offer. The only downside was that it’s slightly inconvenient when rushing out due to some distance from the station to the Hotel. While there is a shuttle bus service available, its limited schedule led me to use taxis instead. For stays with more relaxed schedules this wouldn’t be an issue; however, some improvements here could make it even more convenient. Other than that minor inconvenience, everything else was perfect! It’s an amazing Hotel where I'd love to stay again on my next visit to Tokyo—thank you for your hospitality!

  • 4.00
    キャビアスパゲティ

    Decent Hotel

    The hotel was under renovation, so I assume various areas are being repaired and improved. However, it was disappointing to see the worn-out carpet around the front desk, which highlighted its age. Other than that, there were no particular issues, but it felt like an ordinary city hotel.

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  • 4.33
    bandiera22

    This time, I was abl...

    This time, I was able to extend the check-out time and enjoy a relaxing stay at the Hotel as I had an appointment from 3:00 PM. I used the club floor, but since the wine is always of the same brand, I think it would be more enjoyable if the brand were changed occasionally. Overall, I am satisfied. Thank you very much. I look forward to staying again.

  • 4.67
    ki-tann

    Wedding Anniversary

    We stayed at the Miyako Hotel for the first time in 40 years since our honeymoon. The service was excellent, and we had a very pleasant stay. Thank you. We also enjoyed Sichuan cuisine and had a great time at the lounge.

  • 3.50
    ティトゥリー

    I stayed at this She...

    I stayed at this Sheraton for the first time. As mentioned in reviews, during tea time, there were leftover morning pastries, which ran out quickly and were not replenished. The food during cocktail time was not abundant in variety but was all very delicious! Initially, the front desk staff seemed unaware that guests staying on the Executive Floor could use the Health Club bath facilities. However, I later received confirmation that it was available. The restaurant staff and shuttle service drivers were all friendly and kind.

  • 4.00
    あんこっぴ

    I stayed with the Di...

    I stayed with the Diamond Member Benefits. When receiving my carry-on case, which I had left in advance, during check-in, I found it odd that the staff just stood there waiting instead of completing the check-in process while bringing the case. Since the person at reception and the one who brought my carry-on were different individuals, I was puzzled as to why nothing was communicated by the receptionist. For breakfast, there was no explanation about in-room dining; only a brief description of the venue and its offerings was provided, which felt somewhat rushed. Additionally, at a nearby reception desk, two guests in a row were informed about room upgrades; however, I received no such information. While there was an explanation about the complimentary snacks included in my Diamond Member Benefits—indicating that they hadn't forgotten about my membership—it left me feeling very disappointed. If no upgrades were available due to lack of availability, even a simple explanation like "There are no room upgrades available this time" would have made a difference. Witnessing others being upgraded while receiving no communication myself made me feel quite sad. The complimentary snacks provided as part of my membership benefits were delicious and enjoyable—such thoughtful touches make me want to stay again for an overall positive experience. However, it’s disheartening to think that something meant as a benefit could leave such mixed feelings behind.

  • 3.67
    ktd2000

    Club Floor, Great Value for Money

    I stayed for two nights as a trial since it was available for 37,000 yen per night and I had never stayed in the Shirokane area before. The location is quiet and pleasant. It offers easy access to both Shinagawa and Meguro. While the facility has been renovated, it still feels old compared to city hotels built after 2010. The club lounge provides a relaxing view of the garden, but the food offerings are comparable to those in airport lounges. Considering the price, I found the facilities and club amenities reasonable. It seems suitable for older couples looking for a quiet stay at a slightly higher rank than business hotels.

  • 3.50
    になん

    3 nights, 4 days

    Areas for Improvement ○ Despite daily cleaning, long wavy hair was found in the toilet, sink, or bathtub. This should be noticeable immediately—perhaps there is no double-checking process? ○ The IKYU Diamond Member benefits were forgotten and later brought to us, but the store-bought chocolate had clear signs of melting, and the opened Hotel financier was unappetizing. ○ The seat surface of the chair in the bathroom was old and frayed, making it painful to sit on. I had to place a towel on it every time. ○ The Japanese breakfast from in-room dining was identical every day—from side dishes to miso soup and pickles. When I asked if changes were possible, I was told there were no alternatives. It would be nice if at least one or two side dishes could be varied creatively. ○ Snacks and meals in the lounge were almost always the same with a two-day rotation for meals. This lack of variety felt unsuitable for long-term stays. Positive Points ○ The room slippers were very comfortable to wear. ○ We used in-room dining every evening as well; including Chinese cuisine, everything tasted great! However, drinks that should have been included each time often weren’t delivered—please ensure menus are double-checked. Although there were some disappointments, it was a good hotel overall. I would like to visit again if given another opportunity!

  • 2.83
    になん

    3 nights, 4 days

    Thank you for your support. Details will be provided in the other section.

  • 4.50
    くたかり

    It was a comfortable stay.

    The hospitality was excellent. The quality of service was high, and I had a pleasant stay. I used the club lounge several times and left feeling full each time. The bathroom in the room was very comfortable and relaxing. However, the bath in the health club showed some signs of aging. The bedding was fluffy, and I slept well. This is a hotel I would definitely like to stay at again if given the opportunity.

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  • 5.00
    グラフタエ

    A serene space surrounded by lush greenery

    A breathtaking space with a beautiful green garden that makes you forget you're in the city. The staff's warm hospitality and the comfortable Room allowed me to truly relax. The onion gratin soup at the lounge was also incredibly delicious. The view from the club lounge was absolutely stunning. I look forward to staying longer next time. Thank you so much to all the staff!

  • 5.00
    リサケイ

    Enjoy your summer vacation in Tokyo.

    Instead of traveling to distant tourist destinations two or three times a year, I spend relaxing time at your Hotel. This time, I stayed for three nights and spent most of my time inside the Hotel, reading books or taking walks in the neighborhood to enjoy my vacation. The bed-making was always perfect, and I enjoyed using the bath with its washing area. Time has passed since the Hotel became known as an established institution, but as someone who has known it since its Miyako Hotel days, staying here always brings me a sense of comfort.

  • 5.00
    ゲスト

    The guest rooms are ...

    The guest rooms are excellent. Breakfast was served at Café California, where the service was absolutely outstanding. The interior was clean, with spacious seating arrangements, providing a wonderful start to the day.

  • 4.33
    OKOKOKY

    Delays during check-in and check-out...

    Check-in and check-out... This delay is the biggest drawback. To enable express check-out, we hope for more flexibility, such as allowing prepayment of facility usage fees. Overall satisfaction is high compared to the accommodation cost, so we only request improvement in resolving the delays during check-in and check-out.

  • 3.17
    mikuala

    Darkness

    I visited because I had been curious for a while. I was looking forward to the Club Floor as it had become more affordable, but outside the hours when hot meals were served, there were only small chocolates or snacks like rice crackers, and there was hardly anything I wanted to have. The hot meals were very delicious, so the difference in experience depending on the time was significant. The hotel itself is quite old, and while the Room had been renovated and was comfortable, it was extremely dark... Being on a low floor, there was no view to enjoy, which left the impression of having few points to appreciate. The surrounding area also had nothing much, and although there was a bus, I ended up taking a round-trip taxi. Check-in took an excessively long time, which was also disappointing. At a Hotel, I want the atmosphere, lighting, interior, and decorations to lift my mood, so it felt like a difficult choice for a staycation-focused experience.

  • 5.00
    リッツ・カールトンファン

    Very good Hotel.

    I visit every month, and this time for two consecutive weeks. This is a very good Hotel. I've been familiar with it since its Miyako Hotel and Radisson days, and the luxurious grounds and well-equipped Facility are impressive. However, the hospitality from staff is quite disappointing. There’s no friendliness or smiles. At the front desk, there are two lanes: "Check-in" and "Marriott Elite Check-in," but only one lane is actually used in practice. Isn't this confusing? Compared to Hotels of the same class, the level of service from staff falls significantly short. While not all guests may need a "welcome back," I believe eye contact and a smile would be appreciated. That said, it’s undoubtedly a great Hotel overall. No response from the Facility is necessary; I don’t need copy-paste replies.

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