รีวิวและความประทับใจจากผู้เข้าพักที่ Rihga Royal Hotel Tokyo

I’m feeling a little disappointed.

The Hotel’s Facility was excellent. Although it was a day-use stay, we were able to relax and enjoy our time—thank you very much. However, there were two disappointing points regarding service. 1. There was no explanation on how to use the elevator. This Hotel has strong security, and the floor buttons cannot be pressed unless you use the Room key card. Since this was not explained, we were confused for a while. 2. A taxi was called for us when we left. We appreciated being told the estimated arrival time. However, after getting out of the taxi and checking the receipt, we found that in addition to the pickup fee, two extra charges had been added. When we called the taxi company the next day, they explained that these were an app usage fee and a handling fee because payment was made by a standard credit card. The amounts were small, but we would have liked to be informed of this in advance as paying passengers. We hope these points will be improved next time.