Rihga Royal Hotel Tokyo

Unfortunately, there are issues with everything.

My spouse and I stayed for three days as RIHGA Royal Hotel Osaka swimming members. It would have been fine if there were almost no member benefits, but when we checked in after 8:00 p.m., there was no one at the front door, and the front desk staff member (male) was rude, which was very disappointing. The moment we entered the Room, it was covered in dust, and the refrigerator door was also dusty. The furniture overall felt old, and the space was not comfortable at all. The staff inside the Hotel did not greet us or show any hospitality, which made us feel sad. To make matters worse, there were mites(?) in the bed, and I was bitten many times around my thighs and waist. The gap compared with other Facilities in Osaka was unbelievable. Of course, there was no apology at all at checkout either. I absolutely cannot recommend this place. Our friends who stayed with us completely agree. It was very disappointing.