รีวิวและความประทับใจจากผู้เข้าพักที่ InterContinental Tokyo Bay, an IHG Hotel

We’re sorry it didn’t work out, even though it was a last-minute Reservation.

To coincide with seeing a Shiki Theatre performance, we made a last-minute Reservation the day before for a Room with club lounge access, hoping to create memories as a couple before our baby arrives in a few months. However, from the moment we arrived, it felt different from what we expected. The underground parking mixes monthly and hourly spaces; B2 was full. We drove around B3 (a mechanical system—now used as flat parking?) in circles, and eventually parked on B2 when a space opened up. When we got out of the car, it was extremely hot and humid, as if there was no air conditioning. We took the elevator into the Hotel. When we got off, there were lounges on both sides. The layout inside also felt confusing—I couldn’t even tell where the front desk was. Despite having club lounge access, we had to check in at the regular counter. My pregnant wife had to stand throughout the process (the lobby is small and was taken over by non-guests; wedding attendees were being loud). The lounge explanation was minimal—more like “we’ll explain it”—and I was also confused that an IHG membership registration proceeded without any prior confirmation. At the lounge as well, there were moments where staff communication seemed insufficient (we had already checked in and provided both our Room number and name upon entry, yet we were asked if we were checking in). Overall, it felt inconsistent. Afternoon tea was satisfying, but cocktail time lacked substance in terms of food selection. Breakfast guidance also differed depending on which staff member assisted us, which left me uneasy. The buffet selection is limited and not very standard. Even considering it as snacks for those who drink alcohol, it may feel underwhelming. The lounge layout itself is not great (including the restrooms). If you are seating women where they can see the ocean view, you should place longer sofas on that side. Overall, all staff members were polite in their manner of service; however, I hope they improve because there is too much variation in responses and explanations. On the other hand—and this is something I personally recommend—the river view from our Room included Tokyo Skytree. For reference: the lounge has a bay view. As others have mentioned about sofa covers in Rooms—it’s true here as well. Meanwhile, unlike what appears in some Room photos online،the wallpaper and lights around bed area looked clean and updated،which I personally liked۔I was surprised that even with shoe size 26 cm،the slippers were far too small۔The minibar items are mostly paid۔ Despite this stay being special for us،there were too many disappointing points，and honestly，we would have been better off not staying here۔At minimum，it isn’t worth 100，000 yen per night for two people۔The staff member who assisted us at最後was polite，but by then it already felt too late—there didn’t seem to be any room to make up for it。