รีวิวและความประทับใจจากผู้เข้าพักที่ InterContinental Tokyo Bay, an IHG Hotel

Unfortunately

I used the lounge. Since it was New Year's, many people were using it, and after having afternoon tea, I became a bit anxious as time passed without being able to check in or go to the room. As expected, during cocktail time, it wasn't divided into two sessions, and people flooded in all at once. Many dishes were, of course, empty, and eventually, even plates and glasses ran out. Despite informing the hotel staff each time, they kept repeating that they would bring them out in order. What should we do if there are no plates or glasses? Tables with used plates and glasses left unattended were seen everywhere, and it seemed they couldn't keep up with cleaning. It must be due to a shortage of staff. They should have been able to keep track of the number of guests staying. It was a special New Year's visit. It's just disappointing. The room was nice!