รีวิวและความประทับใจจากผู้เข้าพักที่ InterContinental Tokyo Bay, an IHG Hotel

I wish I hadn't gone.

We stayed in the Club Room during New Year's to relax, even though we live relatively close by. The hotel was extremely crowded due to the holiday season, and while staff shortages were understandable, the Club Room was overly packed and everything took too long. We arrived at the hotel around 2:20 PM and headed to the club lounge for check-in, only to find a line starting from the entrance. After waiting in line to enter, we were finally let in but then left unattended. No towels were brought to us, and we waited about 30 minutes before receiving welcome champagne. Afternoon tea followed another 30 minutes later. Even after finishing our food, no one came for check-in procedures until we asked about it ourselves. We were told to wait until it was our turn, and eventually completed check-in an hour and 45 minutes after arrival. We entered our room two hours after arriving at the hotel. While the room itself was beautiful, by that point we were so exhausted and frustrated that there was no excitement or joy—just discomfort throughout our stay. The outside view had already turned dim by then as well. Although I love InterContinental hotels and have stayed at various properties with club lounges before, I found this one’s dining options disappointing—the lowest standard among all my experiences so far—with very little food available overall compared to other hotels. Having recently enjoyed a wonderful stay at Pier 8 despite it being fully booked on a holiday weekend made this experience all the more disappointing as expectations had been high going into it. Instead of relaxing as planned during New Year’s holidays here again next year—I’ll simply stay home stress-free instead! On a positive note: dinner reservations at their Italian restaurant exceeded expectations; both food quality & service impressed us greatly—thank you! My rating reflects four stars solely because of this restaurant (while giving just one star for its club lounge). Though unlikely returning accommodations-wise—I’d gladly revisit their restaurant if given another chance someday! Lastly—a minor inconvenience worth mentioning involved notices placed inside bathrooms/guestrooms warning guests window-cleaning would occur soon without specifying exact timing which disrupted peaceful bath-time moments unnecessarily amidst already stressful circumstances… quite unfortunate timing especially over festive periods requiring gondola setups outdoors too! Despite dissatisfaction overall—the scenic views remained lovely alongside comfortable bedding arrangements appreciated nonetheless—thankful still!