รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.56
ยอดเยี่ยม (688)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.59
  • สิ่งอำนวยความสะดวก
    4.57
  • การบริการลูกค้า
    4.62
  • อาหาร
    4.50
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.44
  • ความพึงพอใจ
    4.59
4.67
はるみまみ

I’m glad we could spend our anniversary like this.

Check-in was at the lounge on the 25th floor, and after enjoying some sweets we headed to our Room—then, ding-dong. I opened the door wondering what it was, and I was truly shocked: a staff member with a big smile, holding a cake and flowers. Since I hadn’t told the Hotel it was my birthday (and turning this age had me feeling a bit down), I was genuinely surprised. It seems my husband secretly informed the Hotel, which made this wonderful surprise possible. Usually they congratulate you at check-in, which is nice—but maybe I’ve gotten used to that over the years. This time, though (and because I had no idea), seeing him standing there at our door with a cake and that huge smile is something I’ll never forget. (The cake is an additional charge, but it’s absolutely worth ordering. The Hotel also gave us flowers and a music box, which moved me even more.) We chose this place because we wanted to relax and enjoy the Minato Mirai night view often seen in TV dramas. Maybe because it was a weekday night, it felt pleasantly busy. But when we chose the breakfast buffet in the morning, it was very lively—clearly a popular Hotel. (For simmered dishes like nimono-style items, ladles might work better than tongs; someone was picking out ingredients one by one and the line got quite long.) Even at checkout, we appreciated the thoughtful attention to detail. I had been dreading this milestone birthday, but I completely forgot about that and ended up having such a wonderful day. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5
  • 17/9/2026~
  • 2 คน 1 ห้อง
  • [Bay Club Floor] Twin Room, City View, Non-Smoking
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing our Hotel among many others for your birthday stay. We are also truly honored that, despite your busy schedule, you took the time to share such warm feedback and praise our staff. Your husband’s wonderful surprise was a great success. We were delighted to read that the smile of the staff member who visited your Room has stayed with you, and that it made for an enjoyable day. We are especially pleased to hear that you enjoyed the Minato Mirai night view and sweets from our 25th-floor lounge. Thank you as well for your valuable comments regarding the breakfast buffet. We will continue striving to provide attentive hospitality that stays close to each guest’s needs, and we sincerely look forward to welcoming you again. Yokohama Bay Hotel Tokyu All Staff Members

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ดูรีวิวทั้งหมดของThe Yokohama Bay Hotel Tokyu