รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

Because I had a grea...

Because I had a great stay two days earlier after a long time, I decided at the last minute to stay one more night and made another Reservation with the same Plan. However, the check-in experience that day was extremely disappointing. There were only two other parties besides me, so it wasn’t busy, yet I was kept standing and waiting for a long time. The female staff member who assisted me never smiled and did not even say, “Thank you for waiting.” She also had not read the message I included at the time of Reservation and gave no response at all. If check-in was going to take time, I think it would have helped if the bell staff waiting in front of the front desk (I believe there were more than four) had supported the front desk operations instead of just watching, or if someone had guided me to a nearby chair so I could wait seated—small thoughtful actions like these would have made the wait much easier. I mentioned that if possible I would like a Room with similar interior design to the Room I stayed in two days earlier (which seemed renovated), but for some reason I was first shown what felt like an unrenovated Room with an old toilet seat and old shower fixtures. After calling because of how different it was from my previous Room, a male staff member showed me another Room; however, even that one differed from my previous stay in details such as bedside built-ins and lighting, and it was not an interior style I liked. I also noticed heavy dust behind the TV stand in the Room, which suggested cleaning was not thorough. Even though I paid the same rate, it seems renovated Rooms and partially renovated Rooms are mixed together depending on luck, which left me feeling unsettled. Please clearly indicate whether a Room is renovated or still undergoing renovation. It would be acceptable for renovated Rooms and partially renovated Rooms to be priced differently; since Facilities and interior design are important factors when choosing a Hotel, you should also post photos that match each Plan. Also, why are front desk staff unable to confirm what each Room’s interior is like? Because my stay two days earlier left such a positive impression, this visit was especially disappointing and unsatisfying. If Reservations can be made in advance by specifying a room number by phone or similar means, I would consider visiting again; if not possible, unfortunately I do not think I will return.