รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.55
ยอดเยี่ยม (673)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.58
  • สิ่งอำนวยความสะดวก
    4.57
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.43
  • ความพึงพอใจ
    4.58
4.33
sinorin

I’d like to stay here again.

I stayed here to refresh and unwind. My Room was on the 23rd floor on the city-view side, but when I opened the curtains, the right side faced the Hotel windows and the left side faced a road, so the view was disappointing. The Room location wasn’t great. The Room had a spacious king-size bed. There were plenty of drinks, a large TV, and no issues with the air conditioning. The bathroom was comfortable, with a Rifa shower head and a separate shower booth. Amenities were well stocked with nothing missing. There is also an indoor pool; however, it was disappointing that the jacuzzi wasn’t bubbling. I spent about an hour and a half at the pool and could read on the deck as well. I used the lounge upon arrival and at night—appetizers were delicious, and I was satisfied with the bar counter setup. Breakfast was a Japanese/Western buffet; I really enjoyed items like mini burgers, freshly made pancakes from an automatic pancake machine, and curry rice. At checkout, I expected to be able to drop my key card into a box on the 3rd floor and leave, but I couldn’t find it. I asked several staff members for help, but after handing over my card I had to wait. Many of them seemed young and may have been in training. I think checking out on the 25th floor would be better. That said, I would definitely like to stay again next time.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4
  • 21/8/2026~
  • 1 คน 1 ห้อง
  • [Bay Club Floor] King Room, City View, Non-Smoking
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. We are delighted to hear that you were satisfied with the Room size, Facility, and amenities, as well as your time at breakfast and in the lounge. On the other hand, we are sorry that we did not meet your expectations regarding the view from your Room and the jacuzzi in the pool. We also apologize for any inconvenience caused at departure due to insufficient guidance regarding the check-out procedure. Despite these shortcomings, we are truly grateful for your kind words that you would like to stay with us again. We will continue striving to improve our services, and all of our staff look forward to welcoming you back. Yokohama Bay Hotel Tokyu All Staff

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ดูรีวิวทั้งหมดของThe Yokohama Bay Hotel Tokyu