รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

It was a bit disappointing.

I have stayed here many times since it first opened. This time, I stayed for three nights.   Perhaps because it was a busy period, I was very disappointed with the check-in experience. Even though I was staying on the Bay Club Floor, I was told to line up at the front desk. After asking them to confirm again, I went to the lounge, but service there was also slow and I had to wait quite a long time.   Also, since my companion would arrive later, I asked the lounge staff in advance so that we could receive an extra key without having to line up at the front desk; however, we still ended up waiting in the front-desk line. It was hot as well, and it left us exhausted.   In recent years, new hotels have entered this area and I have stayed at them several times too, but I have never experienced such poor handling elsewhere.   The lounge tea time and cocktail time were crowded, and there were many disappointing points such as tables not being cleared promptly.   Compared with various hotels, it did not seem like there were too few staff members here, which made it all the more puzzling.   For breakfast, we used three venues—Oshima (Taishiman), the lounge, and Cafe Tosca—and all of them were delicious.   Because I have stayed here so many times, this left me truly disappointed.   I would like to continue staying here in the future as well, so I would appreciate it if you could look into these issues.