รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.55
ยอดเยี่ยม (673)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.58
  • สิ่งอำนวยความสะดวก
    4.57
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.43
  • ความพึงพอใจ
    4.58
1.00
家族の旅行には

Utterly disappointing.

One star. I have never given a rating like this before. I am truly disappointed. I am not asking for anything special. To stay normally and peacefully— I believe that is the minimum role of a Hotel. Something similar happened recently, and I did not write a Review that day. After that, I continued to give full 5/5 ratings. However, in this short period of time, and the mistakes even after your response, I judge this to have no value at all. I have been using your services for 25 years, but I want every employee to thoroughly reflect on whether you can speak proudly about this mishandling to the previous generation of Hotel staff. And at the very end, even during automated checkout, one card would not scan, and I was treated coldly and told to go to the counter. I had my son do it so he could learn how to check out, but in the very end I ended up putting him through an unpleasant experience as well. If you don’t want us there, please say so. It turned into an unbearably awful birthday celebration for my son.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า1
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1
  • 20/7/2026～
  • 2 คน 1 ห้อง
  • Luxury Harbor King Room with Park View - Non-Smoking
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for your continued patronage of Yokohama Bay Hotel Tokyu. We sincerely apologize that, despite your choosing our Hotel for your son’s birthday stay, we fell far short of your expectations. After 25 years of loyal support and consistently high evaluations from you, we deeply regret having caused you such sadness and anger during your stay, and we offer our heartfelt apologies. We are truly sorry that we failed to fulfill the most basic role of a Hotel—allowing you to “stay normally and peacefully.” We will once again strictly reexamine what value our staff’s service provides to our guests. We also apologize again that, when there was an issue with the card key during automated checkout, our cold response caused you discomfort. We have no words to express how sorry we are that your son’s experience at the Hotel has become an unpleasant memory. We take your serious feedback sincerely and are committed to improving our hospitality attitude and enhancing service quality. Although this is a selfish request, we would be grateful if you would forgive us and give us another opportunity to welcome you back on a future visit, and we would appreciate any further feedback you may share. We are truly sorry. Yokohama Bay Hotel Tokyu Front Office Manager

ดูรีวิวทั้งหมดของThe Yokohama Bay Hotel Tokyu