รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.55
ยอดเยี่ยม (673)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.58
  • สิ่งอำนวยความสะดวก
    4.57
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.43
  • ความพึงพอใจ
    4.58
2.33
Tectec911

I have mentioned this multiple times...

I stay for Multiple Night Stays several times a year. This time was a 4-night stay. As I’ve mentioned before, the breakfast gets monotonous with the same dishes every day, which makes it less enjoyable. The miso soup station is cramped, causing congestion—why not make changes? Adding a small table to place trays would make a big difference as it always causes bottlenecks there. The 7:00 AM breakfast start time should also be reconsidered; I’ve mentioned this before too. At 7:00 AM, guests rush in all at once and end up waiting in line, sometimes even being redirected to the lounge next door after waiting for so long. Since it's predictable that it will get crowded from the previous day, measures should be taken to address this issue. Guests in a hurry during the morning must feel frustrated as it gets extremely crowded between 7:00 and 7:45 AM with food running out and restocking unable to keep up—all while serving the same dishes daily. Checking in after 3 PM also involves waiting due to crowds. Room cleaning doesn’t happen promptly unless you notify them; the "make-up room" button seems entirely ineffective. The windows seem thinner than expected because passing cars making loud noises at night can be disturbing. The showerhead was clogged with limescale, causing poor water flow and spraying water in different directions—I fixed it myself using an interdental brush. I plan on staying again next year for another Multiple Night Stay but hope some improvements will be made by then!

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า2
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ2
  • 16/11/2025~
  • 2 คน 1 ห้อง
  • Executive Twin Bay View Non-Smoking
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing our hotel once again. We also sincerely appreciate your valuable feedback regarding your recent stay. We deeply apologize for not meeting your expectations, particularly regarding the breakfast, which you found repetitive and unenjoyable. Additionally, we are truly sorry to hear about the poor water pressure in the shower that you had to fix yourself. This should have been properly checked during room cleaning to prevent any inconvenience or trouble for our guests. We sincerely apologize for these shortcomings and will ensure improvements are made moving forward. We remain committed to enhancing our services and greatly appreciate your continued guidance and support in this regard.

ดูรีวิวทั้งหมดของThe Yokohama Bay Hotel Tokyu