รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

Breakfast included

We celebrated my mother's 90th birthday and our couple's 60th birthday with a trip to Yokohama, as per my mother's request. We were drawn to the room for its night view from the bath and the terrace where we could enjoy the scenery, so we made a reservation. My mother was truly amazed and overjoyed by the night view, making it an unforgettable experience. Thank you so much for preparing this wonderful room for us. However, the breakfast venue was crowded, and we were directed to another location instead of our preferred one. For my 90-year-old mother, going up and down stairs to get food at the buffet seemed quite challenging. It would have been appreciated if guests were given a choice—whether to wait for their preferred venue or move to another—rather than being forced into a change without consultation. It was slightly disappointing that there wasn’t enough consideration from one of your young male staff members at reception in this regard. I believe this is something worth considering moving forward—what do you think?