รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

Going outside the Room to fetch water is...

I previously stayed in a Club Room and was highly satisfied, so I chose to stay again as I had business in Minato Mirai. However, unlike before, breakfast at Café Tosca was no longer an option for Club Room guests and was replaced with Western-style meals in the lounge. As someone who prefers Japanese cuisine, I opted for a standard room instead. Upon arrival, there was no mineral water provided in the room; I had to use the server located outside the room near the ice machine to fill water into a pot. Since I felt uncomfortable going out at night wearing loungewear, I ended up purchasing water from a convenience store. I mentioned this issue in the survey as well—it felt like being treated on par with a Business Hotel, which honestly lowered my expectations significantly. Considering environmental concerns, it would have been better if mineral water were provided in glass or paper containers like other hotels do. I also felt disappointed by the decline in service quality overall—such as not being able to enjoy breakfast at Café Tosca even when staying in a Club Room anymore. That said, early check-in availability and polite staff interactions were positives that made this experience all the more disappointing overall.