รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

Every year, we reser...

Every year, we reserve the same room for an anniversary stay, and this year marked the fourth year. - When comparing with the statement from three years ago, I was surprised to find that the price per room under the same conditions had increased by about 20,000 yen. - Breakfast was consistently delicious. The staff promptly cleared empty plates, and since we had a baby with us, they informed us as soon as a sofa seat was available, allowing us to move. It was disappointing that the fresh orange juice ran out after 9 a.m. and there was no refill. - The room amenities seem to have been simplified over the years, possibly as a cost-cutting measure. Initially, all amenities were Thalgo, but now most have changed to no-brand items. - A body towel is placed next to the bathtub, but I think it would be better to place it in the shower booth or on the washbasin, as it is usually used during a shower. If it remains unused next to the bathtub and gets wet, it would not be eco-friendly if it ends up being discarded. - The front desk staff at check-in were aware of the anniversary and were very kind. We received a music box. - It is unfortunate that the pool is unavailable for a long period. I hope it reopens soon. - We reserved a Chinese dinner at the hotel. It was empty when we entered at 18:00, but as it became full, the staff became busy, and it took a long time to get water even when requested. It seemed like they were not managing well. Additionally, due to our mistake, we completely forgot that we had ordered Mapo Tofu and requested the bill. The staff did not seem to notice either, and the billing proceeded. After receiving the separately ordered bouquet and cake, the Mapo Tofu arrived... All the cutlery had been cleared, and although they said they would bring a spoon, it never arrived due to the busyness. Even though we forgot, it would have been nice if they had mentioned, "You still have Mapo Tofu," when we requested the bill, or asked, "Is it okay before the cake and bouquet?" before bringing them. It felt like there was a lack of coordination, which was disappointing for a high-end restaurant.