รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Nagoya

Lounge check-in took a very long time.

I stayed on a Plan that included access to the Executive Lounge. Since check-in was available at the lounge on the 2nd floor, I requested check-in at around 15:05. I was told it would take some time and to wait in the lounge. After waiting about 75 minutes, I was finally able to sign for check-in, and then waited another 25 minutes for my Room key to be issued. In the end, check-in was completed about 100 minutes later, around 16:45. When I asked why check-in took so long, I was told: - There are only two PCs, so processing check-ins takes time. - Due to a shortage of housekeeping staff, cleaning is not keeping up. Around 18:00, when it was time for cocktail hour, I visited the lounge again. However, it was full at that moment and I was told they would contact my Room once space became available. I believe they contacted me about 70–80 minutes later. Whether for check-in or cocktail hour, if they had provided an estimated waiting time, my impression might have been different. Especially for check-in, I had assumed the wait would be at most around 10 minutes—so I never expected a 100-minute wait. If I had known in advance, even if I wasn’t able to stay in the lounge during that time, I could have gone out instead. The lounge’s drinks and food were relatively well stocked—cocktail hour in particular felt excellent—but overall my lasting impression ended up being simply having to wait. Since everything above happened in connection with the Executive Lounge, it’s possible that staying on an Accommodation Plan without Executive Lounge access would leave a completely different impression.