รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Nagoya

(จังหวัดไอจิ/นาโกย่า・ฟุชิมิ) [ทั้งหมด 460 ห้อง]
คะแนนรวม
4.01
(60)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.00
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    3.97
  • อาหาร
    4.27
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.75
  • ความพึงพอใจ
    3.93
2.83
りきりん

As noted in other Re...

As noted in other Reviews, it seems the Hotel has no intention of improving, but the lounge staff chatted loudly with regular guests for a long time. The lounge was extremely noisy and uncomfortable. (I’m not trying to criticize the regulars—if anything, it felt like the staff were proactively going over to make small talk.) I’m not saying you shouldn’t talk, but this isn’t an izakaya; I’d like them to be mindful of the setting. It feels like they’re confusing “homey” with an overly familiar, cliquish atmosphere. The IKYU Diamond member benefits also disappeared before I knew it. The Hotel seems desperate to retain Hilton members, but by prioritizing only regulars, they don’t seem to realize that service levels are declining. Among Hotels in Nagoya, I think the fact that Hilton Nagoya’s Review ratings have dropped says it all, so I hope they will also listen to feedback from occasional guests.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า2
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ3
  • 11/2/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Executive King Room / Lounge Access Included
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Rikirin, Thank you very much for staying at Hilton Nagoya. We sincerely apologize for the discomfort you experienced while using the lounge. Your feedback that our staff spoke loudly with a regular guest for an extended period, diminishing the atmosphere, is something we take very seriously. We will immediately review on-site operations, strengthen training to maintain a quiet lounge environment, and ensure proper voice control and appropriate distance in guest interactions. We are also working to reconfirm our policies and improve operations to ensure fairness in how member benefits are handled. We truly appreciate your valuable feedback and will use it to improve our services. If you would like, please let us know your preferences in advance of your next visit so we can better accommodate you. For matters specific to your situation, we can direct you to the appropriate contact point for personal assistance; please reach out at your convenience. We will do everything possible to provide a stay that fully meets your expectations next time.

ดูรีวิวทั้งหมดของHilton Nagoya