รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Nagoya

It was a very disappointing stay.

We stayed with our 4- and 6-year-old children. We made a Reservation under an IKYU.com family Plan, and the Reservation details stated that “children under elementary school age receive free breakfast and Child Sharing Existing Bedding.” However, at check-in we were told that breakfast for our 6-year-old (not yet in elementary school) would be charged. Even after showing the Reservation screen and explaining, we were repeatedly told, “Under this Hotel’s policy, charges apply from age 6,” and our explanation was not accepted. Later, the Hotel contacted us and confirmed it would be free under the family Plan. However, despite the initial guidance being incorrect, they simply said casually that it would be free, without a sincere explanation or apology. We were very disappointed with how this was handled. In addition, on the morning after our stay we noticed multiple marks on our 4-year-old’s feet that looked like insect bites. The cause is unknown, but as a family with small children we felt uneasy about hygiene during our stay. We hope to see improvements in consistency between Plan descriptions and actual operation, as well as in customer service.