รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Nagoya

Repeat Guest

I stayed for two nights on the Executive Floor this time. The room was always clean, and I had a comfortable stay. I will definitely use it again next time. I want to complete staying in all the rooms on the Executive Floor. At the Executive Lounge, the staff's service is excellent every time. There is a wide variety of drinks, plenty of food options, and everything is delicious—especially the curry! The cheesecake from the cake shop on L Floor is amazing! I had breakfast at the buffet venue on the same floor, which offered a wide variety of dishes that were mostly delicious—though there were some items that didn’t suit my taste. However, there were several staff members at the breakfast buffet venue with poor service attitudes! Even though multiple staff members noticed us upon entry, they did not guide us to our seats and kept us waiting unnecessarily. Upon leaving as well, it seemed like they selectively greeted some guests while ignoring others. Unfortunately for us, we received no greeting at all! This was my first such experience after consistently using Hilton properties (which usually have wonderful staff). It’s disappointing because there are great team members too. I won’t be using L Floor’s buffet venue again; I’ll stick to dining in the lounge from now on! Other than that issue, this is an excellent hotel overall. Looking forward to staying here again!