รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Nagoya

(จังหวัดไอจิ/นาโกย่า・ฟุชิมิ) [ทั้งหมด 460 ห้อง]
คะแนนรวม
4.01
(60)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.00
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    3.97
  • อาหาร
    4.27
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.75
  • ความพึงพอใจ
    3.93
2.83
セ界の終わり

Shower unavailable due to plumbing issues.

During my stay, the shower was unusable due to a water pipe issue, despite the outside temperature exceeding 30°C. This was my first experience of such an issue at a Hotel of this grade, and I felt dissatisfied about having to pay the full amount. Additionally, I was unhappy with the following service aspects: - There was no prior notice about the water pipe trouble, and only extremely hot water came out, which almost caused burns. - When I called the front desk to request a Room change, I was told that all Rooms were experiencing the same issue and my request was denied (understandable if true). - Even after the problem was resolved, there was no follow-up communication from the front desk. - At check-out, there were no apologies from the front desk staff. Only when I inquired whether the issue had been fixed did they apologize.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า1
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ1
  • 20/6/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Hilton Room Queen
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Guest, Thank you for choosing Hilton Nagoya and for sharing your valuable feedback. We sincerely apologize for the inconvenience caused during your stay, which should have been a relaxing experience. The recent water supply suspension due to an unexpected pipe damage incident was an unforeseen emergency that required us to halt water supply throughout the accommodation. We deeply regret the discomfort this caused, especially during such extreme heat conditions, and we take full responsibility for failing to provide adequate updates or apologies from our staff at the time of your departure. Despite this unfortunate situation, we would like to extend an invitation for a complimentary stay at Hilton Nagoya should you consider visiting us again in the future. We are committed to making amends and ensuring a pleasant experience during your next visit. Please feel free to contact our Duty Manager of Accommodation Management (NAGHI_AM@hilton.com) if you wish to discuss further arrangements. Once again, we sincerely apologize and assure you that we will take all necessary measures based on your feedback to improve our services moving forward. Thank you for understanding. Hilton Nagoya Accommodation Management Department Duty Manager

ดูรีวิวทั้งหมดของHilton Nagoya