รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Nagoya

(จังหวัดไอจิ/นาโกย่า・ฟุชิมิ) [ทั้งหมด 460 ห้อง]
คะแนนรวม
4.01
(60)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.00
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    3.97
  • อาหาร
    4.27
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.75
  • ความพึงพอใจ
    3.93
2.00
pittamint

Unfortunately.

I stayed in the Executive Room for 3 nights and 4 days to attend a nearby event. Being during the Golden Week period, I was somewhat prepared, but I could hardly sleep due to loud noises and running sounds from neighboring rooms and the hallway at all hours of the night and early morning. Additionally, when I inquired about menu details with room service staff or interacted with front desk staff, there were moments that left me feeling dissatisfied, which made the trip rather unpleasant. As for the facility, it was concerning that the toilet and shower were not separate. No matter how careful I was while showering, water would inevitably get on the toilet lid or floor, which bothered me greatly.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ2
  • 2/5/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Executive Room King with Lounge Benefits
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear pittamint, Thank you very much for choosing to stay at Hilton Nagoya and for sharing your valuable feedback. We sincerely apologize for the inconvenience caused during your stay, where you should have been able to relax from arrival to departure. We deeply regret that we were unable to meet your expectations. Regarding the issues experienced during this visit, we are truly sorry for any distress caused. I have shared your feedback with the relevant departments and will work on addressing the points that can be resolved in the short term. Our team is committed to continuous improvement so that we can meet your expectations on your next visit. We kindly ask for your continued support and look forward to welcoming you again in the future. Please accept our heartfelt apologies through this letter.

ดูรีวิวทั้งหมดของHilton Nagoya