รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Nikko Tokyo Daiba

(โตเกียว/โอไดบะ) [ทั้งหมด 882 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (344)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.63
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.64
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.35
  • ความพึงพอใจ
    4.56
3.33
あんとんこ

At the breakfast venue

I stayed here a long time ago, and this time my family had plans in the Odaiba area, so we booked a stay with Club Lounge access. The Club Lounge was a relaxing space even with small children, and everyone was very accommodating. They also kindly helped with luggage storage at checkout and other small requests, which made for a very pleasant stay. On the other hand, the restaurant—especially breakfast—left a strong impression. We had breakfast in the restaurant behind the bar. While the buffet selection felt somewhat limited, I thought the quality was good. However, I witnessed an older male staff member who appeared to be a manager speaking to a female staff member (perhaps in her 20s) who was clearing tables behind us, saying something along the lines of: “Don’t you look more like a girl today? You should always do it like that. You’re cute.” The woman seemed unsure how to respond and quickly walked away. It felt like an outdated and inappropriate conversation—something that would not be out of place as an example of what *not* to do in compliance training at any company that takes staff training seriously. What bothered me most was that he spoke loudly enough for guests to hear; it gave me the impression that this is simply how things are run there. He continued walking around smiling afterward, which made it seem routine. When guests can overhear this kind of talk, it can undermine the perceived quality of the entire Hotel. If someone wants to have conversations like that, they should do so out of sight—and I believe proper training is needed.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4
  • 20/6/2026~
  • 2 คน 1 ห้อง
  • [Special Floor] Superior Twin (25th & 26th Floors)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Guest, Thank you very much for staying with us and for sharing your valuable feedback. We are delighted to hear that you enjoyed your time in the club lounge, and we sincerely appreciate that you were able to spend a comfortable stay even with children. However, we sincerely apologize for any discomfort you experienced during breakfast. Providing an environment where our guests can enjoy their meals with peace of mind is extremely important to us. We take your comments seriously and will reinforce staff training and guidance accordingly. Thank you again for your valuable feedback. We will continue striving to provide a comfortable space for all our guests, and we look forward to welcoming you again. Grand Nikko Tokyo Daiba

ดูรีวิวทั้งหมดของGrand Nikko Tokyo Daiba