รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Nikko Tokyo Daiba

(โตเกียว/โอไดบะ) [ทั้งหมด 882 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (355)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.62
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.63
  • อาหาร
    4.48
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.35
  • ความพึงพอใจ
    4.57
3.67
じゅちこ

Club Stay in Peak Crowds

I stayed on a weekday because there was a good-value Plan for the Club Floor. Before arrival, I emailed to ask whether you could suggest a Room with a better view for an additional charge at check-in. However, no suggestion was offered and I had to ask myself, which made it seem my request had not been shared. That said, the Room you later proposed had a view bath and a wonderful view of the Rainbow Bridge and the industrial area. The entire Room was clean, and I also appreciated that everything in the refrigerator was complimentary. Regarding the lounge service, during cocktail service there was a long line for food. Guests lined up face-to-face to access the buffet board. Since the plates were not very large, it took multiple trips—and rejoining the line each time—to try several items, which took a lot of time and felt far from the intended purpose of relaxing. As a result, it seemed some guests were also waiting just to enter for cocktail time. Staff repeatedly asked guests in loud voices to leave their seats once finished. It felt unusual to hear announcements directed at everyone during hotel cocktail time; however, since the lounge already lacked an exclusive atmosphere this time, it did not feel out of place. Depending on occupancy, measures such as adding another buffet station may be necessary. As for the food and drinks themselves, they were neither particularly good nor bad compared with other cocktail times. For breakfast we ate at “THE GRILL ON 30TH.” The wait was over 30 minutes. Because it was noisy around us, we missed our name being called and ended up waiting even longer. I chose the Japanese set meal; there were also many buffet items available and everything was very tasty. Breakfast was so good that we came back on another day for lunch. Since this stay included an Accommodation credit Plan, we went to “Lobby Café” the next day—only to find another line already formed. Some items (such as cookie tins) were sold out, and even bread was sold out as well. Because I had informed reception in advance, they kindly handled checkout after my purchase, which helped. Checkout felt rushed; I planned to have a drink in the lounge at that time but was refused. At several hotels where I have stayed before with lounge access during checkout hours، staff actually recommended having one last drink—so being turned away this time came as quite a shock.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า2
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3
  • 28/6/2026~
  • 3 คน 1 ห้อง
  • [Special Floor] Superior Twin (25th & 26th Floors)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Guest, Thank you very much for staying with us. We are delighted to hear your kind comments regarding the view from your Room and its cleanliness. However, we sincerely apologize for the inconvenience caused by our check-in service, the crowding in the lounge, and the waiting time at breakfast. We will make use of your feedback to improve our services going forward. In particular, we will continue reviewing the layout of the buffet stations and our lounge service arrangements. Regarding the lack of a drink recommendation in the lounge at check-out, we take this valuable feedback seriously and will share it with the relevant department. Thank you again for taking the time to share your comments. We look forward to welcoming you again. Grand Nikko Tokyo Daiba

ดูรีวิวทั้งหมดของGrand Nikko Tokyo Daiba