รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Nikko Tokyo Daiba

Recommended for sightseeing in Odaiba

Overall, it was a highly satisfying stay. The front desk staff provided truly excellent service, but there were quite a few small mistakes, so I’d like to note them for future improvement. I understand they were in training, so some of this may have been unavoidable. First, one of the two Room key cards did not work. After we got to the Room, we called and had it replaced. Next, our Reservation included breakfast, but at check-in we were told that breakfast was included only for adults and that children would be charged separately. Since I wasn’t fully aware of the Plan details, I assumed there would be an extra charge; however, when we went to the restaurant, we were told that breakfast for the child was actually included as well. Lastly, I requested a bed rail for a child via message at the time of Reservation. During the explanation at the front desk, we were told it could not be used for an elementary-school child / a 6-year-old. In my message I had also noted that we have a 2-year-old and wanted it for that child only. If it was difficult to provide or use one, I think contacting us in advance would have avoided confusion on both sides. I know training involves learning lots of new information and handling guests can be demanding, but I hope they can keep going without overdoing it. We used 30th Grill for breakfast; unfortunately, one plate (near what seemed like a vegetable gratin) still had residue that likely hadn’t been fully washed off. The in-room hair dryer provided under this Plan had weak airflow, so if you want to dry your hair quickly, I recommend bringing your own. When we asked staff members for directions and such during our Odaiba sightseeing trip, they explained everything clearly and kindly—we really appreciated their help. If given another opportunity, I’d love to stay again.