รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Nikko Tokyo Daiba

The lounge service was disappointing, so I probably won’t return.

The Room felt a bit dated, but we were able to enjoy the view of the Odaiba area. Also, at breakfast it was unusual to be able to choose sushi, and it was delicious. This time we stayed on the executive floor, so we used the lounge. Perhaps because it was Sunday, there were many lounge guests and there was a wait. During cocktail time we waited about 40 minutes to get in. When we entered the lounge, some dishes were already gone and they were not replenished. Light snacks were served in the lounge, but the only cutlery provided was small forks. Since other guests around us were using chopsticks, I asked a staff member if chopsticks were available. I was told there were no chopsticks provided and that other guests brought their own personal chopsticks. However, afterward I saw multiple guests receiving chopsticks from another staff member, so it became clear that the explanation—“there are no chopsticks; people use their own”—was completely false. I cannot understand why they would tell such an easily disproven lie over something as trivial as chopsticks. I understand that crowding can happen, but is this a Hotel where staff casually give false information to guests and where services differ depending on the guest? Overall it was a very unpleasant stay. I do not plan to use it again in the future.