รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Nikko Tokyo Daiba

A Disappointing Birthday

Stayed on the Executive Floor for a family member's birthday. Since the guest of honor enjoys alcohol and is usually very busy, we planned this stay to let them relax and enjoy the lounge. However, one male hotel staff member in the lounge made an insensitive comment directly to the birthday guest, which made them uncomfortable and led us to leave early. It’s unclear whether he intended it as a joke or was trying to be friendly, but it came across as condescending and unpleasant. Since that day, I’ve regretted not addressing this issue with the hotel directly at that moment. The view was great, the room was clean, and the food was delicious. Most of the other staff were incredibly kind and professional, which makes this incident all the more disappointing.