รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Nikko Tokyo Daiba

(โตเกียว/โอไดบะ) [ทั้งหมด 882 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (351)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.63
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.64
  • อาหาร
    4.48
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.35
  • ความพึงพอใจ
    4.57
1.60
Epistem

Is this what Grand Nikko feels like?

I decided to take a break from work and relax while enjoying the Bay Area's evening view. However, at the reception, despite no one waiting, I was directed to a winding queue path with no other guests (why?), and when I finally reached the counter, the receptionist greeted me without a smile, more like a bureaucrat than a Hotel staff member. Feeling unwelcome, I entered my Room which gave off an impression of an old-fashioned city hotel format from decades ago. While it had a classic charm, I wished there had been at least bathrobes provided. Using the discount ticket I received, I visited the bar where the night view was stunning. However, there were no staff stationed at the entrance; as I wandered inside awkwardly with three staff members glancing my way but not greeting me or saying "welcome," it reinforced my feeling of being unwelcome and led me to leave immediately. I thought this was supposed to be quite a reputable Hotel but left wondering if perhaps as a guest I didn’t meet their standards or if this is just how Grand Nikko operates after all.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า1
  • อาหาร-
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ1
  • 26/12/2025~
  • 2 คน 1 ห้อง
  • [Regular Floor] Superior Double
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Epistem, Thank you very much for choosing our Hotel. We sincerely apologize for any inconvenience caused by the lack of a warm welcome at the reception and bar. We deeply regret that we could not meet your expectations regarding the Room ambiance and bathrobe requests. Your valuable feedback will be utilized to improve staff training and ensure proper maintenance of amenities. Thank you again for your important comments, and we look forward to serving you better in the future. Grand Nikko Tokyo Daiba

ดูรีวิวทั้งหมดของGrand Nikko Tokyo Daiba