รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Nikko Tokyo Daiba

The night view is beautiful, but something feels missing.

I believe there are issues with customer service. Is there even a doorman? I arrived using the limousine bus from the airport, but upon my first arrival, not a single word of greeting was offered. For such a large Hotel, shouldn't there be someone to manage these things? Compared to T Country Hotel, I felt there is a significant lack of consideration and attentiveness here. Where exactly is the front desk? Even when I asked, all I got was "It's around that corner." Normally, wouldn't someone escort you? This time I stayed on the Executive Floor, but what kind of treatment is this? The front desk staff showed no smiles or hospitality. Unfortunately, it made me think this is just that kind of Hotel. Certainly, the Executive Floor rates are more reasonable compared to other hotels. However, aside from having beautiful night views and somewhat functional rooms, there's still something lacking overall. Even the air purifier had no water in it—I had to fill it myself! If you're going to mention welcome sweets specifically in writing, then they should be prepared as stated. If you've replaced them with small popcorn snacks instead, why not write that clearly on a message card? Amenities and hairdryers were comparable to those at a Business Hotel—this did not feel like an executive experience at all. At breakfast checkout handled by one middle-aged staff member—what's with their condescending attitude throughout? While both dinner courses and breakfast were delicious overall—the morning experience was completely ruined because of this person. It's these little details that fall short here. I hope this Hotel grows into one capable of addressing such shortcomings properly moving forward.