Nagoya Kanko Hotel

It seems there were many disappointing things…

We stayed to celebrate our wedding anniversary. Do the Facilities vary significantly depending on the Room? We made a Reservation thinking it would be a larger Room, but because there was a large kitchen area, the usable living space felt about the same as a lower-tier Room. The bath and toilet were combined, and even the sink faucet was separated into hot and cold, which was honestly inconvenient. I wish the toilet were separate and there were a proper washing area. The furniture was lovely. The bed was comfortable. The location of the pajamas was hard to find—I searched all over the Room. I also truly could not find the bathrobe and couldn’t use it at all. Where was it? At check-in, we were asked which newspaper we wanted, but when I replied “No preference,” they said, “Then none—so you don’t need a newspaper.” I thought, “I never said I didn’t want one,” but we were exhausted and didn’t feel like arguing. We also mentioned that we were staying for our wedding anniversary, but in the Room there was only the usual card saying “Please enjoy your stay.” A short note saying “Happy anniversary” would have made us very happy. We used the breakfast buffet as well: it was hard to tell where to find menu labels; there were no rice bowls set out; even though there was an omelet chef present, they wouldn’t make one on request and instead gave off an attitude of “Just take one of these cold pre-made ones.” (If so, why have an open-kitchen setup at all?) Items weren’t replenished or replenishment was slow; we had heard French toast is their signature dish, but it had far too much salt on it, was hard, and not tasty; there was only one type each of tea and coffee—even though multiple options are available in the lounge, so why not offer those here too? Also, having plates cleared without being asked made me almost say something—but then I wondered why I should have to point out something so basic. It felt very unpleasant. If staff cannot speak Japanese, that’s fine—English is fine too—but please speak to guests properly before clearing dishes. Since this visit was on a weekday during this season, perhaps new staff training is taking place—but wouldn’t it be better to provide more training before putting them on the floor? The lobby, lounge, hallways—all felt dignified and impressive—but unfortunately we did not feel any genuine intention from staff to make guests happy. We had been looking forward to staying at this long-established Hotel in Nagoya, so this experience was truly disappointing.