รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Tokyo Bay

(จังหวัดชิบะ/ไมฮามะ) [ทั้งหมด 828 ห้อง]
คะแนนรวม
4.14
(67)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.21
  • สิ่งอำนวยความสะดวก
    4.31
  • การบริการลูกค้า
    4.39
  • อาหาร
    4.10
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.73
  • ความพึงพอใจ
    4.10
2.17
Hagshxjuxhshx

We stayed here for our Disney trip with our 1-year-and-10-month-old child.

Since we have a 1-year-old, we are quite careful about meals, so this may not be very helpful. The Hotel itself was clean and the staff were good, but the dinner and breakfast buffets were surprisingly disappointing. There was no standout item, and the kids’ options at dinner were mostly fried foods, so we could hardly give our child anything. Even when we tried giving steamed vegetables from the adult section, they were so hard you couldn’t cut them with a knife; they just got crushed and were too fibrous to swallow. They weren’t fresh but frozen vegetables, so they couldn’t be bitten through. In the end, our child managed to eat only a little curry and rice for dinner. For adults as well there wasn’t anything particularly good, and beer cost nearly 1,700 yen per glass—far too disappointing. At breakfast there was also almost nothing to look forward to for adults; for our child it was chicken rice somehow, plus fruit only. Paying over 60,000 yen per night for this was shocking—and even guests from the Owners Club were lining up in the same way—so it was surprising to think that you join the Owners Club and still can only eat this much. A Plan without meals would have been best. This time we wanted our child to go to bed early in the evening and Hilton was the only option available, but we probably won’t use it again next time.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ2
  • 29/8/2026~
  • 2 คน 1 ห้อง
  • Happy Magic Room, 35 m², Non-Smoking (Recommended for Families)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Hagshxjuxhshx, Thank you very much for staying at Hilton Tokyo Bay. While we appreciate your kind comments regarding the cleanliness of our hotel and our staff’s service, we sincerely apologize that the dinner and breakfast buffet did not meet your expectations. In particular, we take very seriously your feedback that the children’s options were overly focused on fried foods, and that the steamed vegetables were too hard and not in a condition that would allow young children to eat them safely with peace of mind. We deeply regret that your entire family was not able to fully enjoy their meals. We also regret that, including the variety and quality of the food, beverage pricing, and guidance during busy periods, we were unable to provide a level of satisfaction commensurate with the Accommodation Fee, leaving you feeling that you would not consider staying with us again. We will share your comments with our Executive Chef and Restaurant Manager and use them to improve the composition of our children’s menu, cooking standards, as well as the overall quality and selection of our buffet. Thank you again for sharing your honest and valuable feedback.

ดูรีวิวทั้งหมดของHilton Tokyo Bay