รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Tokyo Bay

The Room was next to one where dogs are allowed.

I often stay with my family at accommodations within walking distance of Bayside Station, but this was my first time staying at Hilton Tokyo Bay. I will never use this accommodation again. I've stayed at various hotels in Maihama within the same price range, but this is the first time I've been so disappointed. There were several negative points: First, despite costing over 45,000 yen per night, the services and amenities were excessively cut back. Additionally, we were informed on the day that we could upgrade our room for an extra 4,000 yen. We decided to upgrade but ended up next to a room where guests could stay with their dogs. The barking was very loud. There was no explanation about this beforehand, which I found unacceptable. Regarding amenities and services: There was no bottled water in the room. Guests are expected to fetch water from a dispenser using shared containers that many others have used; I found this unhygienic and couldn't do it. The slippers provided were not disposable. There were no cleansing products or skincare items in the room; by the time I noticed after changing into loungewear, I hesitated to call guest services for them. Despite informing them beforehand about needing children's amenities, none were prepared. Breakfast was also underwhelming and not particularly tasty. The number of seats and coffee machines seemed insufficient for the number of guests. There was only one working coffee machine (the other appeared broken), leading to long lines constantly forming. On Sunday during daytime hours, there was a line for restrooms on the first floor. My husband went to use those on the second floor only to find that they had their lights turned off—likely as part of energy-saving measures—but considering how much they charge per night here, such cost-cutting seems unreasonable. Positive points: The proximity to Bayside Station, The cute design of our upgraded Happy Magic Room (for which we paid an additional 4,000 yen as informed), And polite service from staff members...