รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Tokyo Bay

(จังหวัดชิบะ/ไมฮามะ) [ทั้งหมด 828 ห้อง]
คะแนนรวม
4.19
(70)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.24
  • สิ่งอำนวยความสะดวก
    4.37
  • การบริการลูกค้า
    4.39
  • อาหาร
    4.18
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.79
  • ความพึงพอใจ
    4.16
3.00
zoooo

The room was spacious enough.

The Plan included two pool sessions and allowed check-in to the Room from 5 PM. At the initial reception, I confirmed if charges could be added to the Room bill, and I was told it was possible. Since I didn’t want to bring my wallet to the poolside, I left it in a locker. However, when settling at the poolside bar, I was informed that due to another guest using late checkout for my assigned Room earlier, charges couldn’t be added to my Room bill... As a result, most of my orders were canceled, and I could only order below the coupon value. Unfortunately, we couldn’t have lunch by the poolside as planned... Knowing that leaving the poolside with kids midway would be difficult is why I had confirmed this beforehand—it felt disappointing. The Room size was sufficient. Although traveling with children, there were no amenities provided for kids.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า2
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3
  • 25/8/2025～
  • 3 คน 1 ห้อง
  • - Hilton Room (35 sqm / Non-smoking)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Guest, Thank you for choosing Hilton Tokyo Bay. We sincerely apologize for the inconvenience and discomfort caused during your stay, especially regarding the billing issue at the poolside bar, despite your intention to enjoy quality time with your family at the pool. On that day, due to a technical issue caused by a previous guest's late check-out, we were unable to charge expenses directly to your Room. However, it was our responsibility to provide an alternative solution rather than burdening you with this matter. We deeply regret that this oversight resulted in you not being able to fully enjoy your meal and extend our heartfelt apologies once again. Additionally, we apologize for not preparing children's amenities in advance and failing to provide an environment that met your expectations. We take your feedback seriously and will work on improving communication between front desk and pool staff as well as refining payment operations to prevent similar issues in the future. Thank you for sharing your valuable feedback with us. We are committed to ensuring that on your next visit, you and your family can enjoy a comfortable and worry-free stay. Our team will do everything possible with heartfelt dedication.

ดูรีวิวทั้งหมดของHilton Tokyo Bay