รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Tokyo Bay

(จังหวัดชิบะ/ไมฮามะ) [ทั้งหมด 828 ห้อง]
คะแนนรวม
4.15
(70)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.21
  • สิ่งอำนวยความสะดวก
    4.34
  • การบริการลูกค้า
    4.36
  • อาหาร
    4.11
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.73
  • ความพึงพอใจ
    4.11
2.00
ジャック333

I hope for even more improvements!

The price and quality do not match given the location of Tokyo Bay. I understand the staff shortage, but isn't the accommodation fee set based on the ability to provide service? The room feels old as years have passed since the construction. There is a smell as if a smoking room was converted to non-smoking. The mattress also feels cheap. I think other Hilton Hotels had more comfortable beds, what do you think? There is no trash can in the room. I have to go to the toilet area to throw away trash each time. I made my own trash bag and used it. The towels also feel worn out. At least I want a bathrobe. I think the wooden card key can be made more sturdy, but it seems like it might break, so please consider this. Since there are many foreigners, please ensure security is tight. I'm glad room service has been revived in a new form, but payment via mobile was delayed. I was able to pay by phone, but I want something more reliable. Please stop the Vacation Club postcards. It's obvious that they are trying to make you go for some kind of guidance while saying you won. Both rooms won, but I decided not to go. I have stayed several times over the past 30 years, and while the hotel in Tokyo Bay is well-known, I thought the content was lacking. If the quality were higher, I would have felt the cost-effectiveness. I hope you do your best.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า3
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ2
  • 13/10/2024~
  • 4 คน 2 ห้อง
  • - Hilton Room (40 sqm/Non-smoking)
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Jack 333, Thank you very much for choosing to stay at Hilton Tokyo Bay. However, we are very sorry to hear that your stay did not meet your expectations. We sincerely appreciate your various feedback. Constructive opinions like yours are extremely valuable and serve as an important resource for improving our services in the future. We will share your feedback with the heads of the relevant departments and strive to improve our services. Once again, thank you very much for your invaluable feedback. Should we have the opportunity to welcome you back to Hilton Tokyo Bay, we are committed to providing you with improved services. Thank you very much.

ดูรีวิวทั้งหมดของHilton Tokyo Bay