รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Fukuoka

We are very sorry.

My first stay in a while. I was told I’d been upgraded, so I entered the Room with high expectations—and was surprised. First, it was a bit small. On top of that, the toilet and bathroom were combined. These days? At Okura? As an upgrade? You don’t see this layout much anymore, but I let it go. When I tried to check tomorrow’s weather forecast on the TV, the remote wouldn’t respond at all. After asking room service to take a look, they replaced the remote batteries but nothing changed; they said it was likely an issue with the TV itself and offered to move me to another Room. But it was already around 10 p.m., and I had unpacked and finished bathing, so I didn’t feel like moving. I went to bed without a TV—again, unavoidable. At checkout there was a brief apology about the TV issue, so fine. But when I left through the front entrance pulling my suitcase and looked around for a trash bin to throw away a paper cup, an overweight man who seemed to be a doorman just watched me—no “thank you,” nothing. Since there was no choice, I asked him where the trash bin was; he silently held out his hand, so I handed it over. I also wanted to ask for directions to the station, but with that attitude I couldn’t bring myself to ask—and ended up wandering back and forth on unfamiliar streets (later I learned you can reach the station without going outside via the Hotel basement). This is not something that can be brushed off as “unavoidable.” So this is what Okura has become here. Extremely unpleasant. A return visit is Done—but regarding both the Room issues and the doorman’s attitude, I honestly feel a formal apology from the manager is warranted.