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- สถานีฮากาตะ · คะแนลซิตี้
- Hotel Okura Fukuoka
- Hotel Okura Fukuoka รีวิว
- 菊花鑑賞รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Fukuoka
- ห้องพักและสิ่งอำนวยความสะดวก4.55
- สิ่งอำนวยความสะดวก4.40
- การบริการลูกค้า4.69
- อาหาร4.54
- น้ำพุร้อน・อ่างอาบน้ำ4.22
- ความพึงพอใจ4.57
Terrible service at the front desk.
I stayed for two nights. Thank you for preparing what I requested in advance. On the first night, I went to the far-left counter to settle my bill early and purchase breakfast vouchers for the second day, but I was told twice, “Once you buy them, you can’t cancel even if you don’t eat—are you sure?” The way it was said felt very unpleasant. The staff member was a slim woman in her late 40s to 50s with a short bob haircut. When I showed my Harmonique Club card (I wasn’t sure how to use it and thought it might Earn Points), she asked, “Does this mean you want to use points?” I was caught off guard. I was shocked by how poor the service was.
- ห้องพักและสิ่งอำนวยความสะดวก3
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า1
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ2
- ความพึงพอใจ1
- 2/2/2026～
- 2 คน 1 ห้อง
- [Non-Smoking] Standard Twin Room (28 m²)
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at Hotel Okura Fukuoka the other day. However, despite your choosing us, we sincerely apologize for the discomfort caused by the guidance you received at the counter. We deeply regret that our staff focused only on confirming set procedures instead of understanding your wish for a smooth stay. We will remind all staff to ensure this does not happen again and will continue striving to provide an environment where you can stay with peace of mind. We are truly sorry that, even after causing you discomfort, we have received your feedback in this way. We will make sure not to waste your valuable comments, and we would be grateful if you would give us another opportunity. We look forward to welcoming you again.