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- Hotel Okura Fukuoka
- Hotel Okura Fukuoka รีวิว
- 最高ちゃんรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Fukuoka
- ห้องพักและสิ่งอำนวยความสะดวก4.56
- สิ่งอำนวยความสะดวก4.41
- การบริการลูกค้า4.71
- อาหาร4.56
- น้ำพุร้อน・อ่างอาบน้ำ4.25
- ความพึงพอใจ4.59
Disappointing
I treated myself to a solo staycation as a reward. I was particularly looking forward to the pool and sauna, but unfortunately, it coincided with the monthly maintenance day, so I couldn't use them. It was my fault for not checking in advance, but I found out on the website two days prior. If I had known earlier, I wouldn't have chosen Okura. Starting off like this left me feeling disappointed at check-in. As an IKYU Diamond Member, there is a room upgrade benefit; however, it was declined due to full occupancy. While this depends on availability and is understandable, the front desk staff's curt response left me slightly disheartened. Next up was breakfast which I had high hopes for—but there wasn’t anything noteworthy about it. There wasn’t much that appealed to me; they did have ramen in true Hakata style but I didn’t try it. The mizutaki (chicken hot pot) consisted of small portions of chicken, cabbage, and green onions served lukewarm—it made me question if this could even be called mizutaki? It felt like there should have been more substantial dishes as main options. While aging facilities are inevitable in the room itself, everything felt rather formalized and lacking warmth or hospitality—which was disappointing overall.
- ห้องพักและสิ่งอำนวยความสะดวก2
- สิ่งอำนวยความสะดวก2
- การบริการลูกค้า2
- อาหาร2
- น้ำพุร้อน・อ่างอาบน้ำ1
- ความพึงพอใจ2
- 31/1/2025~
- 1 คน 1 ห้อง
- 【Non-Smoking】Standard Double Room - 25㎡
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you for staying at Hotel Okura Fukuoka. We sincerely apologize for not meeting your expectations during your stay, despite having made a reservation to enjoy a relaxing time. We regret the lack of prior guidance and that you were unable to fully enjoy your membership benefits. Additionally, we deeply apologize for not meeting your expectations regarding breakfast. We will carefully review the valuable feedback you have provided and strive to ensure that all guests can have a comfortable experience in any situation. If given another opportunity, we would be delighted to welcome you again. All our staff look forward to serving you in the future.