รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Fukuoka

Disappointing

I occasionally stay here during business trips, as it is recommended by major companies in Fukuoka. Overall, I have always felt that the charm of this hotel lies in the sense of prestige associated with Okura, especially in terms of customer service. However, this time was a bit different. When I asked for a courier service at the bell desk, a foreign staff member, who seemed unfamiliar with the process of assembling the dedicated box, was still trying their best. Unfortunately, it didn't go well, and I was kept waiting for quite a while. Meanwhile, two Japanese staff members in black uniforms standing nearby were aware of the situation but continued chatting among themselves without offering any help. Feeling disappointed, I ended up giving them a word of caution but decided to abandon the idea of sending the package at that moment. It's not about the staff being foreign, but I felt that, even if it wasn't the Okura brand, they should have handled it properly as a team. At least, I have never seen such a scene at the Tokyo or Kobe locations, which I occasionally use. With the increase of luxury foreign hotels, I believe that this long-established brand hotel is a valuable example of Japanese hospitality, and I hope they do not tarnish that reputation themselves.