รีวิวและความประทับใจจากผู้เข้าพักที่ Okura Act City Hotel Hamamatsu

The staff is friendly.

We stayed as a family of three (couple and child). Upon entering the room, we found amenities such as toothbrushes prepared for only two people, and no pajamas were provided. We had to call the front desk to have them delivered. Later at night, when preparing to take a bath, we noticed there was no skincare set and had it brought to us as well. It was disappointing that items one would expect to be standard in a hotel of this class were missing. The staff were mostly kind and helpful, making the stay pleasant overall. However, perhaps due to the busy Obon season, there were multiple issues with missing amenities. The parking lot allows long-term parking and is very convenient for those using Hamamatsu Station as a base. The standard floor rooms are older but offer separate bath and toilet areas with sufficient space. While I would consider staying here again when visiting Hamamatsu due to its convenience, I cannot forget how unprepared they were despite knowing the number of guests in advance.