รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Tokyo

(โตเกียว/ชินจูกุฝั่งตะวันตก) [ทั้งหมด 830 ห้อง]
คะแนนรวม
3.95
(11)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.73
  • สิ่งอำนวยความสะดวก
    4.09
  • การบริการลูกค้า
    3.91
  • อาหาร
    4.55
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.64
  • ความพึงพอใจ
    3.82
4.67
8セイショウ

Excellent

I didn’t stay myself, but my family did and said it was excellent. They stayed on the top floor and felt it was almost too luxurious. They seemed to have a comfortable two-night stay. They would like to stay again. (However, when they requested Room cleaning, they said empty bottles and similar items were not cleared away.) Breakfast was, as expected from Hilton—delicious with a wide selection, and they were very satisfied. At the club lounge, the selection was limited, which was a bit disappointing. Whenever there is a Hilton where I’m traveling, I always choose Hilton; the breakfast is great, and the Rooms are kept clean so I can stay comfortably.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า3
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5
  • 25/4/2026～
  • 3 คน 1 ห้อง
  • Executive Junior Suite with King Bed (Non-Smoking)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Mr./Ms. 8 Seishou, Thank you very much for choosing Hilton Tokyo among the many Hotels available. We also sincerely appreciate your family’s stay and your kind feedback. We are delighted to hear that you enjoyed your stay on the top floor, and we are pleased to know you were able to spend a comfortable time with us. However, we sincerely apologize for any inconvenience caused regarding the cleaning of your Room. We take your comments seriously and will review our procedures to ensure this does not happen again. Thank you for your compliments about breakfast. We are truly encouraged to hear that you found it delicious and were satisfied with the variety of items. On the other hand, we apologize that the selection in the Club Lounge did not meet your expectations. We will share this as an area for improvement with the relevant departments and strive to provide a more fulfilling service. If you have another opportunity to visit the area, we would be delighted to welcome you again. We look forward to welcoming you back soon.

ดูรีวิวทั้งหมดของHilton Tokyo