รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Tokyo

(โตเกียว/ชินจูกุฝั่งตะวันตก) [ทั้งหมด 830 ห้อง]
คะแนนรวม
3.95
(11)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.73
  • สิ่งอำนวยความสะดวก
    4.09
  • การบริการลูกค้า
    3.91
  • อาหาร
    4.55
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.64
  • ความพึงพอใจ
    3.82
4.00
Ur*

Although I had used Yokohama and Maihama before

It was my first time staying at Hilton Tokyo, and I booked an Executive Junior Suite King. When I arrived 30 minutes before check-in, there was already a line. Since check-in is usually available at the lounge, I looked for a staff member to ask, but everyone seemed busy. I stayed in line, and it looked like the guests behind me were also using Executive benefits and had just been told to remain in the same line, so I continued waiting as well. After that, I was able to get to my Room without any issues. Once inside, the junior suite felt spacious and beautifully appointed, and I could finally relax. Later, I went to the lounge for tea, but perhaps due to the time of day there were no cakes—only drinks—so I returned to my Room. At cocktail time, without expecting much, I went back to the lounge again. Since we were a group of three, we were shown to a separate room. We had a window-side sofa seat with no one else around yet, and we were able to enjoy untouched dishes and cocktails while taking in the night view—it was a wonderful and delicious experience. For breakfast as well, I wanted to use Marble Lounge, so I woke up early and fully enjoyed both the atmosphere and the food. Although it was a weekend and very busy with many guests, all of the staff were courteous and helpful throughout—I truly appreciated it.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4
  • 7/2/2026~
  • 3 คน 1 ห้อง
  • Executive Junior Suite with King Bed (Non-Smoking)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Mr./Ms. Ur*, Thank you very much for choosing our Executive Junior Suite King for your first stay with us. We sincerely apologize for the inconvenience caused by the line at check-in, which prevented us from assisting you smoothly. Going forward, we will strive to provide a more seamless experience, including better timing for lounge check-in guidance. Nevertheless, we are delighted to hear that you appreciated the spaciousness and design of your Room, and that you enjoyed tea, cocktails, and breakfast. We are especially pleased that the three of you were able to spend cocktail time by the window while taking in the night view—what a wonderful way to enjoy your stay. Even amid weekend crowds, your kind words about our staff’s attentive service encourage us greatly. Thank you for sharing your valuable feedback; we will use it to further improve our services. We look forward to welcoming you again and will do our best to make your next stay even more comfortable.

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