รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Tokyo

(โตเกียว/ชินจูกุฝั่งตะวันตก) [ทั้งหมด 830 ห้อง]
คะแนนรวม
3.95
(11)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.73
  • สิ่งอำนวยความสะดวก
    4.09
  • การบริการลูกค้า
    3.91
  • อาหาร
    4.55
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.64
  • ความพึงพอใจ
    3.82
3.67
播磨小路

It had been several years.

It had been a while since my last visit, and I remember there used to be a clock in the room, but there wasn’t one this time. There was also no air purifier, which is common in other places recently. It felt a bit cold, but as it seemed busy, I decided not to request an extra blanket as I didn’t want to trouble the staff. It would have been nice if extra blankets were available in the room. Additionally, the TV’s facility guide required scanning QR codes for access. While some places allow you to check things like restaurant crowd levels directly on the TV screen, this setup felt overly simplified. Perhaps it’s just modern trends. That said, overall service and staff responsiveness were excellent and much appreciated!

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4
  • 16/1/2026～
  • 2 คน 1 ห้อง
  • Deluxe Twin Room (Non-Smoking)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Harima Koji, Thank you very much for choosing Hilton Tokyo among the many Hotels available. We appreciate your feedback regarding your stay and sincerely apologize for any inconvenience caused. Regarding the absence of a clock in the Room, it is currently not provided due to energy-saving and cleaning considerations, but we may be able to lend one upon request. Please feel free to contact the front desk if needed. We deeply apologize for the lack of air purifiers in all Rooms, as well as for any discomfort caused by feeling cold or insufficient extra blankets. Additional blankets can be delivered to your Room upon request; however, during busy times, there might be some delay. We will do our best to accommodate promptly. If you found the Room temperature too low, adjustments can be made through heating settings or airflow control. Please let us know your preferences so we can address them immediately. For in-house information via TV with QR codes, if it feels inconvenient, our staff will gladly assist you with guidance. Paper pamphlets are also available upon request—please do not hesitate to ask. We are delighted that overall you were satisfied with our staff's service and appreciate your kind words. We remain committed to improving our services further and look forward to welcoming you again soon. Best regards, Hilton Tokyo

ดูรีวิวทั้งหมดของHilton Tokyo