Stesen Shimabara × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun

This Hotel is perfect in every way—from the Room size and hospitality to all services and cleanliness. It was the best Hotel I have ever stayed at. I felt the price could easily be twice as high. Above all, it was calm and relaxing, with only Japanese adults staying there, which helped me truly unwind. I would love to visit again.

With its expansive grounds, tranquil atmosphere, seemingly oversized guest rooms, and dedicated attendants, this is a top-tier Japanese-style Ryokan. While it did feel a bit dated in places—such as not having enough power outlets by the bed—we were very satisfied with our stay. It was disappointing that the private family bath (Nishi-no-Yu) was closed due to reduced hot spring water volume depending on the season.

Due to a change of plans, I made a Reservation the day before. It was a rainy day and I arrived early, but I was able to choose a book from the many available and enjoy reading at a relaxed pace with a cup of coffee in hand. The spacious bath, especially the bubble bath, was very soothing. The meals were so plentiful that I couldn’t finish everything. The sunrise the next morning was beautiful. There were also goats and rabbits, and if it were closer, it’s a place where I’d love to bring my dog for a Multiple Night Stay.

Not only were the Facility, amenities, cuisine, and location excellent, but above all, the staff’s attentiveness, thoughtfulness, and care were outstanding—my husband and I were impressed again and again. During meals, they noticed even our smallest movements and responded immediately. My favorite part was the corner where guests can freely read books. Cold barley tea was neatly prepared as well, and while enjoying the beautiful view outside, I was able to spend a quiet, unhurried time as if time had stopped. It was a Ryokan we were completely satisfied with. We will definitely come again!

This time, our large family of eight stayed to celebrate my husband’s 60th birthday. Our Room was upgraded, the meals were delicious, and the staff were incredibly friendly—we truly enjoyed our one-night stay. Finally, the view from the Room was amazing.

It was my first stay in a while, and it remains a wonderful Hotel. The approach leading straight from the public road to the main entrance is elegant and picturesque. Since it opened in 1935, the Facilities are not the latest, but that is exactly what gives it a unique charm. The staff’s service was also impeccable. For dinner, we enjoyed classic French cuisine rather than today’s modern fusion style—it was delicious. As is true of Unzen’s tourist areas in general, this historic destination is rich in nature, and I imagine maintaining both the Facilities and the gardens must be challenging for those in tourism. I’m sure there are many difficulties, but I truly hope you will continue to preserve this beautiful Hotel.

On the day of our stay, unfortunately it was pouring rain, so we couldn’t go sightseeing. We were cold and soaked, but even though we arrived before check-in, they kindly let us wait in the lobby. They served us hot coffee, and soon after they prepared our Room early for us. Thanks to that, we could change out of our wet clothes and avoid getting sick. The proprietress and all the staff were very kind, and we had a truly comfortable stay. The food was delicious, the Onsen was wonderful—everything was perfect. We’d love to visit again.

We celebrated his birthday here. We chose this Accommodation to celebrate as the last couple before we become husband and wife when we visit Shimabara again next year. We were truly impressed by the staff’s thoughtful hospitality, and the locally sourced cuisine was absolutely delicious. The in-Room sauna and bath were both excellent. Everything was perfect.

I stayed with my grandchildren, a kindergarten senior and a 2-year-old. The Room was more spacious than expected, clean, and relaxing. There were children’s amenities and yukata rentals, and the staff were very helpful. The dinosaur fair was more authentic than I expected, and there was also a small kids’ area. The accommodation cost was affordable, so we were satisfied.

The food was high quality, and the service was excellent. The bath was very relaxing, and the Room was clean. Since we stayed on a weekday, it wasn’t very crowded. We would like to stay again.

The Onsen was spacious and relaxing, and the wide variety of meals tempted us to eat more than we should. The building is old, but well maintained, and we felt truly refreshed by the warm, smiling service and thoughtful hospitality. With baby-friendly bathing facilities and dining options, we felt at ease and would like to visit next time with three generations of our family.

We chose this Hotel because the cost was about 30,000 yen for two people with dinner and breakfast for one night. The Room was clean, and having a separate toilet and bathroom was a plus. The bathroom had a bathtub that could be filled, and there was also space outside the tub to wash—something we hadn’t seen in other Hotels. For dinner, we could choose from 10 menu options, and the buffet-style breakfast was also delicious. The staff were pleasant and helpful as well. We would like to stay again if we have the chance.

There was a large parking lot behind the Hotel, which was convenient. The twin Room was a corner Room with windows on two sides, offering a great view and plenty of natural light. The space with the three-piece dining set was also spacious, making the Room feel open and airy. The only drawback was that the toilet was difficult to use.

We stayed here for the first time for my wife’s birthday. The Facility is old, but that can’t be helped. The Room was exactly what we requested and was very clean. The bed firmness was just right, and we slept well. Both dinner and breakfast were excellent. The Onsen was great, but it was disappointing that one of the shower stations had poor water pressure. The staff were very kind and helpful. We would like to stay again.

The property had an Onsen, was affordable, and the Room was clean. There is no staff at the front desk at all times; you receive an email with a PIN code to enter through the automatic lock at the entrance, and the Room key is hanging inside. Although it is sealed in an envelope, I felt a bit concerned about security. As a man it was acceptable for me, but I would not really recommend it for women staying alone.

I stayed here after hiking. The Accommodation doesn’t have an Onsen, but there are plenty of Onsens nearby, so it wasn’t a problem. It’s an old building, but it was very clean, and the hostess was friendly and easy to talk to, so I could relax even as a solo traveler. It’s rare to find this price with breakfast and dinner included. I’m satisfied.

I stayed here while returning home during the summer holidays. Among the many traditional Japanese house accommodations, this one stood out for its elegance—originally a samurai residence, it has a refined presence. In particular, the garden is designed with a small stream running through it, giving charm not only to the building but to the entire property. Inside, fresh flowers of various kinds were arranged throughout, and despite being an unmanned accommodation, it felt thoughtfully cared for with attentive touches. The bath was not an Onsen, but there were so many other appealing qualities that it didn’t feel like much of a drawback. Perhaps because of its location it may be an area that’s harder for tourists to visit, but for travelers from Japan and abroad alike, this accommodation is well worth visiting with the stay itself as part of the purpose of the trip. I would love to return when I have another chance.

Thank you for your kind hospitality even though we arrived late!

It was our first time in Nagasaki, and we visited as a family. We chose this Accommodation because we wanted to sleep together on tatami mats rather than stay at a Hotel. The Room was spotless, the futons were clean, and towels and amenities were well provided. Dinner and breakfast were excellent—true to its kappo style, with great care taken in the ingredients. The proprietress was friendly and easy to talk to, and the place has the charm of a good old Ryokan. Unzen and Shimabara are also wonderful areas, and we made great memories at the end of our trip. Thank you very much for your hospitality.

This Hotel, renovated from a merchant house over 170 years old, offers a unique and charming atmosphere. While the building retains its historical essence, the guest rooms and facilities are clean and designed for comfort, ensuring a pleasant stay. There was no television in the room; instead, magazines and books related to Nagasaki and Shimabara were provided. These were fascinating reads that enhanced the sense of escape from daily life. In fact, I even noted down some authors and titles of books I couldn't finish. What stood out most was how friendly and approachable the staff were. They shared many stories about Shimabara, making my time there truly special. Breakfast was produced by "Oryouri Madoka," their partner restaurant. The carefully prepared dishes were incredibly delicious—especially the rice cooked in an earthen pot, which had an unforgettable taste with perfectly textured grains. Any leftovers were kindly made into rice balls for me to take along on my journey home. This time I chose a breakfast-included Plan but learned that dinner by "Oryouri Madoka" is also available with another Plan. I would love to try it next time! Although my stay in Shimabara lasted only 24 hours, it was filled with rich experiences. Thank you very much!