Shimabara Station × Highly rated for customer service and hospitality at Hotel·Ryokan

We stay here every year. We are always satisfied with the calm atmosphere, refined quality, and delicious meals. Of course, the hot spring baths are wonderful as well, and we can enjoy the bath in our room anytime, as many times as we like. This time, there were new additions on the second-floor lounge—more offerings such as braised pork buns and somen noodles—and everything was delicious and a pleasant surprise. We will visit again next year.

With its expansive grounds, tranquil atmosphere, seemingly oversized guest rooms, and dedicated attendants, this is a top-tier Japanese-style Ryokan. While it did feel a bit dated in places—such as not having enough power outlets by the bed—we were very satisfied with our stay. It was disappointing that the private family bath (Nishi-no-Yu) was closed due to reduced hot spring water volume depending on the season.

Thank you very much for taking such great care of us during our stay. The welcome drink, private bath, Onsen, meals, and service—everything was excellent. Moving around the property in samue was also very convenient. Lately we have often stayed at foreign-owned Hotels, so we were able to truly relax thanks to your warm and thoughtful hospitality. We would love to visit again.

On a whim, we decided to take a refreshing getaway and made a same-day Reservation at Nampuro, which we’d been curious about for some time. It was our first trip in a while, and while we were excited, we tried not to set our expectations too high when we checked in—but the moment we stepped inside, our excitement just kept growing! We stayed in Grand Oceans, and from the instant we got off the elevator—seeing the wide selection of drinks and light snacks—and walked down the beautifully atmospheric hallway, then opened the door to our room… everything was amazing. One “This is incredible!” after another. A bath with an ocean view, delicious meals, relaxing in the room with drinks—it was exactly the refreshing trip we had been looking for. Since it was raining, it wasn’t quite a breathtaking view this time, but we found ourselves saying, “Next time let’s come when it’s sunny,” and ended up promising each other another stay! Thank you for such a wonderful time. We’ll be back!!

We stayed here with four generations of our family. Because our 93-year-old grandmother has become more self-conscious around others and rarely goes out to eat, we chose a Room with a private Onsen. She was truly delighted, and we are so glad we chose this Room. Since it was a trip with four generations, we wanted a space where everyone could relax at their own pace, so we made a Reservation for the Wakakusa Room. Thanks to the spacious Room, everyone in the family was able to spend time comfortably and freely without any stress. We usually live in Mie, so it’s rare for our whole family to travel together. This time, traveling with our 3-year-old son and 93-year-old grandmother, we were able to create wonderful memories as a family. We hope we can all visit again while our grandmother is still doing well. Thank you very much for such an unforgettable stay.

This was a long-awaited stay at a hotel I had always wanted to visit, and it truly lived up to my expectations. Because of the Kumamoto earthquakes, I briefly considered canceling my reservation. However, when I reached out, I received a warm and courteous email assuring me there would be no impact. By adjusting my route, I was able to visit safely. I am sincerely grateful for the thoughtful support even before our arrival. The interior was beautifully appointed with historic furnishings, and the fresh flowers placed throughout reflected subtle attention to detail. Dinner offered an authentic atmosphere and flavors; the portions and timing of service were just right, and we thoroughly enjoyed relaxing at the bar afterward as well. Those who prefer flashy luxury or modern facilities may find it a bit too calm, but for us—who love classic charm—it was an ideal setting. All of the staff were wonderfully attentive, though there were moments when it seemed they might have been slightly understaffed overall, to the point that I worried about their workload. Even so, we received warm hospitality and made wonderful memories. We would love to return again when we have the chance.

On the day of our stay, unfortunately it was pouring rain, so we couldn’t go sightseeing. We were cold and soaked, but even though we arrived before check-in, they kindly let us wait in the lobby. They served us hot coffee, and soon after they prepared our Room early for us. Thanks to that, we could change out of our wet clothes and avoid getting sick. The proprietress and all the staff were very kind, and we had a truly comfortable stay. The food was delicious, the Onsen was wonderful—everything was perfect. We’d love to visit again.

We celebrated his birthday here. We chose this Accommodation to celebrate as the last couple before we become husband and wife when we visit Shimabara again next year. We were truly impressed by the staff’s thoughtful hospitality, and the locally sourced cuisine was absolutely delicious. The in-Room sauna and bath were both excellent. Everything was perfect.

It was raining and I wasn’t sure what to do, so I suddenly decided to stay at the Hotel and made a same-day Reservation. There was a dinosaur event, and our family enjoyed the stamp rally. This time, I was worried about whether my third-grade son could take a bath by himself, but a staff member happened to be in the bath area and kindly spoke to him. He later told me how much fun he had. Thank you very much. The Room was spotless, the food was delicious, and we were very satisfied! I actually wanted to eat more croissants in the morning, but my stomach wouldn’t allow it... We’d love to come again.

The meals were excellent. The room and the bath were also wonderful. However, the parking area is on a slope, which was difficult for my grandmother. We liked it so much that we made another reservation for February. We will be visiting from Yamanashi.

The Onsen was spacious and relaxing, and the wide variety of meals tempted us to eat more than we should. The building is old, but well maintained, and we felt truly refreshed by the warm, smiling service and thoughtful hospitality. With baby-friendly bathing facilities and dining options, we felt at ease and would like to visit next time with three generations of our family.

There was a large parking lot behind the Hotel, which was convenient. The twin Room was a corner Room with windows on two sides, offering a great view and plenty of natural light. The space with the three-piece dining set was also spacious, making the Room feel open and airy. The only drawback was that the toilet was difficult to use.

We chose this Hotel because the cost was about 30,000 yen for two people with dinner and breakfast for one night. The Room was clean, and having a separate toilet and bathroom was a plus. The bathroom had a bathtub that could be filled, and there was also space outside the tub to wash—something we hadn’t seen in other Hotels. For dinner, we could choose from 10 menu options, and the buffet-style breakfast was also delicious. The staff were pleasant and helpful as well. We would like to stay again if we have the chance.

We stayed here for the first time for my wife’s birthday. The Facility is old, but that can’t be helped. The Room was exactly what we requested and was very clean. The bed firmness was just right, and we slept well. Both dinner and breakfast were excellent. The Onsen was great, but it was disappointing that one of the shower stations had poor water pressure. The staff were very kind and helpful. We would like to stay again.

I stayed for one night during my time off. I had read in a Review beforehand that “at certain times it’s self-service and you can’t enter the Hotel without a passcode,” so I wasn’t sure at first, but I received an email around noon with clear check-in instructions and was able to get in. I was able to relax in the bath. There were disposable towels in the Room, which I used for the first time. Wi-Fi is available in the Room, but please note that it can be difficult to connect at certain times. Also, since it’s not an auto-lock system, just be sure to lock the door when you leave your Room.

I stayed here because I wanted to ride the Dragon Road to Unzen, and this plan included meals. I was allowed to park my motorcycle under the eaves by the entrance. The building was kept very clean, and I had a comfortable stay. Amenities include a toothbrush, face towel, bath towel, and yukata. I was able to soak in the bath and get a good night’s sleep, and both dinner and breakfast were absolutely delicious. Thanks to that, I could eat plenty in the morning before heading out. The view from the room was also great.

I stayed here while returning home during the summer holidays. Among the many traditional Japanese house accommodations, this one stood out for its elegance—originally a samurai residence, it has a refined presence. In particular, the garden is designed with a small stream running through it, giving charm not only to the building but to the entire property. Inside, fresh flowers of various kinds were arranged throughout, and despite being an unmanned accommodation, it felt thoughtfully cared for with attentive touches. The bath was not an Onsen, but there were so many other appealing qualities that it didn’t feel like much of a drawback. Perhaps because of its location it may be an area that’s harder for tourists to visit, but for travelers from Japan and abroad alike, this accommodation is well worth visiting with the stay itself as part of the purpose of the trip. I would love to return when I have another chance.

It was our first time in Nagasaki, and we visited as a family. We chose this Accommodation because we wanted to sleep together on tatami mats rather than stay at a Hotel. The Room was spotless, the futons were clean, and towels and amenities were well provided. Dinner and breakfast were excellent—true to its kappo style, with great care taken in the ingredients. The proprietress was friendly and easy to talk to, and the place has the charm of a good old Ryokan. Unzen and Shimabara are also wonderful areas, and we made great memories at the end of our trip. Thank you very much for your hospitality.

This Hotel, renovated from a merchant house over 170 years old, offers a unique and charming atmosphere. While the building retains its historical essence, the guest rooms and facilities are clean and designed for comfort, ensuring a pleasant stay. There was no television in the room; instead, magazines and books related to Nagasaki and Shimabara were provided. These were fascinating reads that enhanced the sense of escape from daily life. In fact, I even noted down some authors and titles of books I couldn't finish. What stood out most was how friendly and approachable the staff were. They shared many stories about Shimabara, making my time there truly special. Breakfast was produced by "Oryouri Madoka," their partner restaurant. The carefully prepared dishes were incredibly delicious—especially the rice cooked in an earthen pot, which had an unforgettable taste with perfectly textured grains. Any leftovers were kindly made into rice balls for me to take along on my journey home. This time I chose a breakfast-included Plan but learned that dinner by "Oryouri Madoka" is also available with another Plan. I would love to try it next time! Although my stay in Shimabara lasted only 24 hours, it was filled with rich experiences. Thank you very much!

Thank you for your kind hospitality even though we arrived late!