Stesen Higashi-Matsubara × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun - 2Halaman

The Room was clean, and we had no complaints. Thank you again for your hospitality.

This was my first stay, and I was very satisfied—the Room was comfortable and the breakfast was delicious. I would like to stay here again when visiting Shinjuku.

Located just a 3-minute walk from Shibuya Station, I chose this accommodation for its excellent location and reasonable price. While the bathtub was small and the hotel had an older atmosphere: - The front desk staff were polite and welcoming. - My delivered luggage was placed in the room before my arrival. - The humidifier was properly filled with water. The service was comparable to that of a first-class hotel. I would definitely choose this hotel again for my stay in Shibuya.

It was quiet and relaxing.

The location was very convenient for joining a bus tour the next day. I could walk to Shinjuku, and the Accommodation was clean, reasonably priced, and excellent. I would like to stay again.

I stayed here for a business trip. Although it was a short stay this time, the room was designed conveniently for a multiple night stay, with features like a washing machine and stove. I wish I had stayed for more nights. The location is easily accessible from Yutenji Station and offers reasonable accommodation rates. There’s also a convenience store about 1 minute away on foot, and I believe there’s a supermarket near the station, making it convenient without needing to eat out. The amenities, showerhead, and hairdryer were from well-known brands, which made me excited during my stay. I would love to stay here again!

There were not many Japanese guests, and using the lounge was very comfortable. Thank you for accommodating our Room request as well—it made this a truly memorable trip and workation. We had cocktails on the first floor; everything was delicious and the atmosphere was great. In the lounge, we also saw some guests we don’t usually encounter… Some young overseas travelers had poor manners at times, but a kind word from a female staff member in the hall lifted my spirits. Because this stay was so wonderful, I made a Reservation for the Hyatt in Yokohama at the end of this month. I had avoided visiting before because I wanted to stay away from Shinjuku’s crowds, but thanks to its excellent location next to the Tokyo Metropolitan Government Building, it has a great atmosphere and is a lovely Hotel I would definitely like to visit again. Thank you very much.

As always, your wonderful hospitality made everything perfect this time as well. We will be back again, and we look forward to staying with you.

I stayed here to attend an anniversary event at Shibuya Public Hall. Even late at night, the staff kindly and carefully helped me with laundry services, which was very reassuring. Although I did not book a Plan with meals, there was a light breakfast service and complimentary late-night “Yonaki Soba.” There were also plenty of restaurants nearby as well as Don Quijote, so I had no trouble finding food and enjoyed a comfortable stay. Overall, it was a wonderful and comfortable experience. If I had to mention one minor point, the Room I stayed in smelled slightly of tobacco. Since I made the Reservation for a smoking Room myself, it may not be fair to complain; however, some people may find perfect scores hard to believe, so I decided to leave this Review. I apologize. I sometimes stay at other Business Hotels as well, but I always end up thinking of Dormy Inn and comparing them—so in the end, I feel Dormy Inn is probably the best choice when choosing Accommodation. Thank you very much for having me stay this time.

I was able to relax and unwind at a very leisurely pace. It was a stay that truly made me think, “As expected of Hilton!” I rated the Facility 4 points because the Room doorstop is located in front of the suitcase storage area, so I bumped my foot and hurt it every time I took my luggage out, which is why I deducted a point.

Thank you very much for your kind and attentive support from start to finish! The Room was also clean, and we were very satisfied.

I visit Tokyo once a month or every other month, and I stay at this hotel most of the time. Everything I need is provided, and all the staff are kind. I also appreciate being able to check in early.

Many foreign guests stay here. The self check-in and check-out system is very convenient with no waiting time. Staff promptly assisted when there was an issue with the machine operation.

I stayed with a friend as two guests. The Hotel lobby was fully open and felt like a wonderful space where many people gathered. We also enjoyed it with coffee in hand, sitting on the benches outside. The Room was simple, and the mattress had just the right firmness for me, so I slept well. The service that lets you listen to records in each Room was unique, and we were able to enjoy some records we’d been curious about.

It is a little far from the station, and only toothbrushes are provided. Guests need to bring their own amenities such as cotton swabs, dental floss, toiletries, and razors. The Room facilities are good, but the only drawback is that you can hear footsteps from the floor above. Customer service responds quickly to inquiries.

This was my first time staying here. The female staff at the front desk was very kind and helpful. The check-in and check-out procedures were simple and smooth. I stayed alone, but the Room was very spacious and clean. If I have another chance to visit Tokyo, I would love to stay here again.

Although I arrived later than my scheduled check-in time, the staff were very courteous. The Facility was clean, and most amenities were provided. Since I had a leg injury and could not climb the ladder, they kindly accommodated my request to sleep on the lower bunk, which I truly appreciated. The air conditioning felt a bit too strong at night. I also think the lighting could be a little brighter. I would like to stay again.

The front desk staff were courteous, and the Room had everything I needed. I stayed for three nights, and it was a big help to be able to secure a Room even with a last-minute Reservation. Hatagaya Station and Sasazuka Station are within walking distance.

This was our first overnight stay with a senior rescue dog, and we chose the family room. Since my elderly parents were with us, I was worried about the stairs and the exposed concrete floors, but it turned out to be great. The stairs are outdoors, so I could go up and down without hesitation while carrying our dog. The exposed concrete wasn’t cold at this time of year, and it also seemed easy for our dog to walk on. The family room was much larger than we expected, which surprised us. My elderly parents were a bit confused by some small details—like the chairs being quite high and hard to sit on, no TV, and no bath bucket or stool—but my daughter and I didn’t mind. Having a washer-dryer combo and a large refrigerator was very convenient. The café downstairs had a lovely atmosphere, and the bread was delicious. Since the purpose of this trip was going to the theater, the location—just a short walk to the New National Theatre—was truly perfect! It’s hard to find such a great Hotel in central Tokyo that also allows dogs, so we were really grateful. We’d love to bring our dog again!

We were upgraded and given a Room on the top floor. The Room was spacious with a double bed, and although we weren’t expecting much of a view, we could see high-rise buildings from the window, which created a nice atmosphere and made it easy to relax. About 90% of the guests were international, and the friendly, pleasant staff were also mostly from overseas. It felt like being in another country. Perhaps because our expectations were too high, breakfast didn’t quite meet them—while the bread was delicious, we wished there had been a few more Japanese-style options. Overall, it was great to enjoy an international vibe.