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Stayed in a Twin Room alone two weeks after the opening. Most guests are foreigners, and the city of Takayama is also filled with international visitors! The staff seemed inexperienced but within an acceptable range. Everything being brand new made the stay very pleasant. The TV is a smart TV comparable to those in a Business Hotel—excellent! The beddings were extremely comfortable for sleeping. The mixed open-air bath requires swimwear, so be sure to bring your own. While the Hotel was great, dining in Takayama city felt tourist-priced; location needs consideration. Famous Hida beef restaurants were fully packed. A hotel I would love to revisit!

I took my parents with dementia. Since it was a weekday, there weren't many guests, which helped prevent my parents from feeling confused. Moreover, the staff's excellent service allowed us to truly relax. Every time I return home, I take them to an Onsen, and this visit created another wonderful memory. The food was delicious with just the right portions, and the care in preparation was evident. Thanks to all the staff members, we had an enjoyable family time.

Families who have actually stayed here have given feedback like the title, so I’m glad I recommended it.

It was within walking distance of Yubatake, and the meals offered a wide variety and were delicious. The Room was so spacious it almost felt like too much, but I was able to relax very comfortably. The open-air bath in the Room wasn’t very private despite being “open-air,” as it could be seen from outside, so I ended up having to lower the blinds, which reduced the sense of openness. Still, it was much better than an indoor bath. There was also a large public Onsen bath, so I could fully enjoy the Onsen there as well.

We stayed for two nights during Silver Week 2026. We were very satisfied with the location, Facility, and meals, and gave 5 points to every category except hospitality and service. In particular, the Silver Week–limited “Grill Dining” at the in-Hotel restaurant “Ibuki” was excellent. We enjoyed not only the two grilled dishes but also the semi-buffet options. We also had wine and were able to relax and enjoy dinner as a family. We also joined the nighttime Galaxy Ropeway event. Unfortunately, it was cloudy so we couldn’t see any stars, but they made thoughtful efforts—such as spending time on the lawn and listening to a projector-based explanation of the night sky—so we still enjoyed it to some extent even without visible stars. On the other hand, we were disappointed with Room cleaning on our second night. After going out in the morning following our first night, we returned to the Hotel around 6:00 p.m. and found that our Room had not been cleaned; used towels and other items were left as they were. Since we had a Reservation at “Ibuki” from 7:00 p.m., we contacted the front desk and asked them to take care of it while we were at dinner. Later, before 7:00 p.m., fresh towels and yukata were delivered to our Room, but ultimately no cleaning was done. The response also felt rather procedural, and we did not feel there was sufficient explanation or apology regarding why cleaning had been missed. I understand that missed cleaning can happen due to miscommunication; however, including how it was handled afterward, I rated hospitality/service as 2 points this time. Because everything else—such as dining and facilities—was highly satisfying, this was particularly disappointing. I hope this will be improved in the future.

I’ve stayed here many times, and I’m always very satisfied. The food is delicious, and the service is excellent. However, this time there was one thing: the open-air bath was too hot, so I couldn’t relax and enjoy it. I’ll be back again.

I made an Accommodation Reservation to visit the permanent exhibitions of the Echigo-Tsumari Art Triennale. I chose this place because I thought it would surely be fully booked around the time of next year’s event, and I wanted to stay here before then. On the way there, I used the Shuttle Service bus. Since it’s quite a distance from the station to the Accommodation, using it was definitely the right choice. After arriving, I was able to relax with a welcome drink and sweets while enjoying the view outside, and spent a very peaceful time. The bath is small, but soaking while watching the sky darken and looking out over the forest was wonderful. Dinner featured shabu-shabu as the main dish. The rice was delicious in a way that really reminded me this is Niigata, and there was also a great selection of sake and wine. I enjoyed my meal while taking in the slowly fading scenery. It seemed like all of the other guests staying there looked happy as well. The items provided in my Room were minimal—nothing unnecessary—and I actually appreciated that. (I forgot to bring makeup remover, but they had Sekkisei amenities, which really helped! I use it regularly too, so that made me even happier.) One request: I would have liked a small step stool near the washer & dryer area. Since I’m not very tall, I couldn’t reach far enough into the dryer. Breakfast looked and tasted exactly like what you’d call “a Japanese breakfast,” and I was very satisfied. Thank you very much.

Although the building feels a bit dated, the Hotel is kept very clean, and since it’s not ski season, it’s a great location for a quiet and relaxing stay. It was also nice to be able to see the city night view from the Room. The meals (not buffet-style) were served promptly by the staff at just the right timing, and there was more than I could finish. They also took photos for us, and the service was excellent. There are a few minor inconveniences (I won’t go into details), but personally I think it’s a good place. If you’re looking for every possible amenity in a Hotel, you can always choose to stay somewhere more expensive.

The meals, the room, and the staff were all excellent.

The Accommodation buildings are scattered across a spacious property, offering a relaxing escape from the bustle of the city. But the greatest highlight here is the wonderful dinner. The menu is thoughtfully crafted, with many unique and unusual dishes. The chef’s dedication really shows in the food, and I was very satisfied. The Onsen is also excellent, with free-flowing natural hot spring water. I didn’t know there was such a great place in Kokonoe.

I stayed in a smoking Room, and it smelled like being in a smoking lounge. The odor was a bit too strong. I’ve switched to e-cigarettes, so the smell of cigarettes is usually fine for me, but this was overwhelmingly strong. Even using the air purifier didn’t help. Everything else was very good, which makes it disappointing.

A repeat stay. I visit regularly, so I have nothing to complain about.

Bringing our two preschool grandchildren with us, choosing the detached Accommodation was the right decision. It was even the same Room my husband and I had stayed in before! It seemed to be their first time experiencing an open-air bath attached to the Room, and they were thrilled. Since it’s a standalone house, we could relax and enjoy ourselves without worrying about disturbing others even if they got a little noisy. Meals were served in a private dining room, and not only was the food excellent, but above all the service was outstanding. All of the staff were from overseas, but they welcomed us with wonderful smiles, making our meal truly pleasant.

We chose a Room that can accommodate four adults in one Room. This type is rare at a Hotel, so it was very helpful. The Room was spacious and very clean. Breakfast was delicious as well. The lobby refrigerator and free snacks were especially great. The garden is also large, and we took a walk after breakfast; I think it would have been even more beautiful in a better season. Also, the large public bath made the whole family happy. However, the window of the 3rd-floor 전망 bath was a bit dirty; it’s a shame because the view would look better if it were cleaner. Overall, we were very satisfied with the Hotel. It’s a Hotel we would like to stay at again.

Close to the ropeway station, with an Onsen. After hiking, you can head straight back to the Hotel and take a bath! It was awesome. The breakfast curry & lassi were unexpectedly delicious. We had a great time and would love to come again.

My spouse and I stayed for two nights. It was our first trip to the Nikko area, and we were really looking forward to it. Although One More Time Heart is on a plateau, it’s located partway up the mountain, and getting there was easy with no trouble along the way. The Room was a private two-story cottage, and both the indoor bath and open-air bath were wonderful—we used them many times. The meals were a luxurious course dinner and very delicious. The rice-grain bread and beef in particular were outstanding. It’s far from our home, but we would definitely like to stay again.

They kindly told us the best spots to watch the fireworks, nearby convenience stores, and the Facility amenities.

We received many joyful photos of our grandchildren, and my spouse and I are extremely satisfied. The friendliness of the international staff seemed to double the fun, which made us very happy. Thank you very much!

We stayed during the Obon holidays. The building is old, but it’s well maintained and very comfortable. The meals were delicious, and we tried yamame trout sashimi for the first time. The bath had dim lighting, which made it very relaxing. We also used it in the morning, and it felt wonderful surrounded by trees. We really enjoyed the evening event hosted by the staff.

I really wanted to stay at a three-star buffet Accommodation, so I chose this one. The food was delicious—above all, the sashimi was excellent. I ate way too much sushi as well. I also fully enjoyed the seafood grill, especially the abalone and other items that are hard to come by in everyday life. The Hotel Facility is old, though. But since I came for the meals, it wasn’t an issue. I mistakenly thought it was a premium Accommodation, so it was disappointing that there were no soft drinks. At dinner, I added an all-you-can-drink option for about 2,500 yen, so I was very satisfied. It was supposed to be Airweave bedding, but I didn’t find it particularly comfortable to sleep on.